Planner / Senior Planner (Customer Order Planning)

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people’s lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference. - Responsible as main interface with EDL counterpart and customer with effective coordination internally in addressing issues. - Responsible on managing customer orders for complex projects from start to delivery. Ensure smooth coordination with all relevant stakeholders and operations. - Analyze sales forecast with sales team. - Analyze customer demand and customer pull pattern for inventory control at plant and external warehouse      - Minimize overhanging materials. - Maintain, check and ensure accuracy of demand loading in SAP for MRP run to fulfill customer requirement based on priority. - Prepare production schedule with the objective of: - BPS principles - Meeting customers’ demands and achieving 100% daily attainment - Optimizing utilization of manufacturing resources (e.g. minimizing set-up or conversion losses) - Controlling inventory accuracy - Tracking daily schedule vs. production actual output - Attend Daily Leadership Routine (DLR) on order fulfillment, critical supply materials and operation related. - Coordinate raw material issues with LOP Procurement Planner in affected Value Stream & SMT Value stream. - Set priorities with the operational logistic section on the movement of finished products for timely shipment. - Coordinate shipment arrangement with EDL counterpart or customers. Strategic planning to minimize special premium cost (e.g. change of ship mode or service level) to support situation requirement. - Work on special freight claims and OT (overtime) claims due to customer short lead-time pull-in request. - Prepare reports e.g. Delivery Performance, Attainment report etc. as and when needed. - Support activities related to Bosch Production System (BPS), e.g. Pull System, Leveling and EPEI for continuous improvement. - Execute production planning by using Procon Planning Tool. - Strong expertise in planning and initiate or support Automation report i.e Power BI dashboard, RPA etc for process efficiency and effectiveness. - Work together and support each other within LOG. Support and work towards achieving the departmental goal. - Perform any other duties assigned by immediate superior from time to time. - Mentor and guide junior planners as and when needed.   - Senior Planners lead and coordinate cross-functional problem-solving efforts to address operational issues and maintain on-time delivery and customer satisfaction. - Escalate customer order fulfillment issues that affect a single Value Stream (Level 1). - Bachelor's Degree in Business Administration, Supply Chain, Logistics, or related fields. - 3 - 5 years of experience in order management, production planning, supply chain, or related functions. - Proficient in Microsoft Office applications, particularly Excel; SAP/ERP knowledge is an advantage. - Strong communication, interpersonal, and problem-solving skills. - Detail-oriented, customer-focused, and able to work under tight deadlines. - Able to work independently and collaborate effectively with cross-functional teams. - Proactive with a strong sense of urgency and commitment to delivering excellent customer service • Leave Entitlement e.g: Annual Leave, Medical Leave and etc • Company Insurances and etc