Manager of Crisis Response

TITLE: Manager of Crisis Response Pay Type: Salary COMPENSATION:  - Base: 63,000 - Mid-point: 76,000 - Max: 87,000 REPORTS TO:  Director of Crisis Response ORGANIZATION SUMMARY: Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.     Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system improvement.    POSITION SUMMARY: The Manager of Crisis Response translates Housing Forward's strategy to reduce unsheltered homelessness into coordinated measurable action across Dallas and Collin Counties. This position provides operational leadership for zone-based street response efforts, supervising Zone Coordinators, and ensuring strategies are effectively planned, executed, and monitored. The Manager maintains a comprehensive view of priorities, performance, timelines, barriers, and emerging risks across geographic zones, creating the structure and accountability necessary to advance individuals toward supportive services, treatment, and permanent housing, and achieve sustainable encampment resolution. This role requires a highly organized, independent problem solver who can manage competing priorities, build effective partnerships, and maintain a clear view of the larger strategy. The ideal candidate balances urgency with sound judgment, empowers staff while maintaining accountability, and knows when to act independently, engage partners, or elevate decisions to leadership. The Manager of Crisis Response reports to the Director of Crisis Response and directly supervises up to five Zone Coordinators. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Zone Strategy and Execution - Oversee coordinated, zone-based strategies to reduce unsheltered homelessness across Dallas and Collin Counties. - Maintain a comprehensive understanding of priority encampments, emerging concerns, active response efforts, and progress toward resolution. - Work with Zone Coordinators to establish priorities, action plans, and timelines that advance individuals toward shelter and permanent housing. - Adjust response strategies and resource priorities based on changing conditions, system capacity, and progress toward outcomes. Project and Performance Management - Develop and maintain workplans, milestones, performance tracking, and accountability structures to coordinate work across geographic zones. - Monitor key outcomes, including shelter and housing placements, rehousing pipeline progress, encampment resolution, outreach activity, and time to resolution. - Use quantitative and qualitative data to assess performance, identify trends, and inform operational decisions. - Identify gaps in progress and implement corrective actions to keep work on track. Supervision and Accountability - Supervise up to five Zone Coordinators responsible for coordinating and executing response strategies within assigned geographic areas. - Establish clear expectations for staff priorities, deliverables, communication, and performance. - Provide coaching, guidance, and support while empowering staff to independently manage day-to-day challenges. - Foster a collaborative, solutions-focused team culture that emphasizes urgency, accountability, and consistent follow-through. Barrier Resolution and Risk Management - Proactively identify and address operational, system-level, partnership, and timeline barriers that may affect response strategies. - Facilitate cross-functional problem-solving and connect Zone Coordinators with resources and partners needed to advance work. - Exercise independent judgment in resolving challenges and determining when leadership intervention is necessary. - Elevate significant risks with clear recommendations, actions taken, and specific decisions or support needed. Leadership Communication and System Coordination - Provide the Director of Crisis Response with timely, actionable updates on progress, performance, emerging risks, and leadership needs. - Synthesize information across zones into clear priorities, recommendations, and performance updates for organizational leadership and external stakeholders. - Build and maintain effective partnerships across outreach, shelter, housing, behavioral health, municipalities, public safety, and other system partners to advance shared outcomes. - Lead or co-facilitate outreach, encampment, and complex needs of coordination meetings and participate in Crisis Response Team meetings and relevant CoC workgroups. - Ensure coordinated response efforts align with organizational priorities, system commitments, and best practices in housing-focused crisis response.