Crisis Response Coordinator

TITLE: Crisis Response Coordinator Pay Type: Salary COMPENSATION:  - Base: 53,000 - Mid-point: 63,000 - Max: 72,000 REPORTS TO:  Director of Crisis Response ORGANIZATION SUMMARY: Housing Forward is the backbone organization leading one of the nation's most innovative and successful homeless response systems. Through the All Neighbors Coalition, Housing Forward aligns more than 150 public, private, and nonprofit partners to build a coordinated, data-driven system that resolves homelessness across Dallas and Collin Counties. Since 2021, the community has achieved five consecutive years of reductions in homelessness while Housing Forward has grown into a high-performing lead agency with more than 45 employees driving system strategy, performance management, and cross-sector collaboration.     Housing Forward is entering its next chapter by implementing bold strategies to ensure no one is forced to sleep outside. The organization seeks strategic leaders who thrive in complex environments, build alignment across diverse stakeholders, and embrace a culture of continuous learning, collaboration, and innovation to drive system POSITION SUMMARY: The Coordinator is responsible for coordinating the day-to-day response to unsheltered homelessness within an assigned geographic zone. This position maintains a comprehensive understanding of priority encampments, individuals experiencing unsheltered homelessness, outreach activity, and active rehousing efforts. The Coordinator serves as the central point of coordination among outreach teams, housing and shelter providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing and support sustainable encampment resolution. This role requires a highly organized, relational, and solutions-focused individual who can manage competing priorities, coordinate work across organizations, and create accountability through strong relationships and consistent follow-through. The ideal candidate is comfortable working independently in the field, proactively addressing barriers, and recognizing when additional support or leadership intervention is needed. The Zone Coordinator reports to the Manager of Crisis Response. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Zone Coordination and Encampment Response - Maintain a comprehensive understanding of unsheltered homelessness within the assigned zone, including individuals, encampments, emerging locations, outreach activity, and rehousing efforts. - Establish priorities and coordinate response plans for encampments and other priority locations, including timelines, partner responsibilities, and measurable outcomes. - Coordinate day-to-day implementation of response strategies, ensuring activities remain aligned with established priorities and progress toward sustainable encampment resolution. Rehousing and Partner Coordination - Coordinate with outreach teams, shelter and housing providers, municipalities, public safety, behavioral health, and other partners to advance individuals toward shelter and permanent housing. - Maintain visibility into individual rehousing pathways, identify stalled cases, and facilitate connections and problem-solving to accelerate progress. - Serve as the central point of coordination within the zone, ensuring clear responsibilities, effective communication, and follow-through across participating partners. Progress Tracking and Accountability - Maintain accurate, timely tracking of priority locations, individuals, outreach activity, rehousing progress, shelter and housing placements, and response outcomes. - Monitor progress against established plans and timelines, using data and partner feedback to identify gaps and adjust activities as needed. - Proactively address operational and partnership barriers, escalating significant challenges to the Manager of Crisis Response with recommended solutions and support needed. - Provide regular, actionable updates to the Manager of Crisis Response on zone performance, priorities, emerging risks, and upcoming milestones. Team and System Participation - Participate in Crisis Response Team meetings, coordinated outreach meetings, encampment planning activities, and relevant CoC workgroups. - Ensure all coordination efforts reflect person-centered, trauma-informed, housing-focused, and evidence-informed practices.