General Manager(01586) - 9605 manchester rd

**What You'll Be Doing:** As General Manager of our Rock Hill location, you will be responsible for the following key duties and responsibilities: - **Direct store operations:** Oversee all store operations during assigned shifts, ensuring adherence to established standards and maintaining smooth, efficient operations. - **Manage financial operations:** Supervise inventory management, cash handling, and financial reconciliation to maintain profitability and operational efficiency. - **Lead and develop team members:** Direct, motivate, and manage your team through clear communication, constructive feedback, and recognition of performance achievements. - **Build organizational capacity:** Recruit, train, and develop staff members to create a workplace where all employees feel valued and supported. - **Maintain quality standards:** Enforce strict standards for food preparation, product handling, and customer service to ensure consistent excellence. - **Optimize scheduling:** Develop and implement scheduling systems that maintain appropriate staffing levels while controlling labor costs. - **Analyze operational data:** Review sales metrics, market trends, and operational performance data to identify opportunities for improvement and growth. - **Execute marketing initiatives:** Develop and implement local marketing campaigns and promotional activities to drive customer acquisition and retention. - **Ensure compliance and safety:** Maintain store cleanliness, equipment maintenance, and adherence to all health and safety regulations. - **Control inventory:** Process orders, coordinate deliveries, and maintain optimal inventory levels. - **Resolve customer issues:** Address customer inquiries and complaints with professionalism and care to ensure positive customer experiences. - **Maintain documentation:** Ensure accurate and timely completion of reports, records, and required paperwork. - **Operate systems and equipment:** Demonstrate proficiency with point-of-sale systems and restaurant equipment. - **Model professional standards:** Demonstrate reliability, punctuality, and professional conduct to set expectations for your team. - **Identify leadership potential:** Recognize and support high-potential team members for advancement opportunities. **Required Skills and Competencies:** - Strong leadership and team management abilities with proven experience directing and motivating diverse teams - Exceptional mathematical skills, including the ability to accurately add, subtract, multiply, and divide; proficiency with calculators and financial analysis tools - Advanced multitasking capabilities with the ability to prioritize competing demands in a fast-paced environment - Proficient cash handling and monetary reconciliation skills with meticulous attention to detail - Proficiency with computer systems, point-of-sale (POS) platforms, and touch screen technology - Excellent verbal and written communication skills for effective interaction with team members, customers, and vendors - Strong telephone communication and customer service skills - Comprehensive knowledge of inventory control systems and cost management strategies - Demonstrated ability to analyze data, identify trends, and make informed business decisions - Problem-solving and conflict resolution capabilities with a solutions-oriented mindset - Time management and organizational skills with the ability to manage multiple priorities efficiently - Equipment operation expertise and mechanical aptitude - Budget management and financial analysis experience - Hiring, recruitment, and performance management experience - Quality assurance and food safety knowledge  - Proven track record in food service or restaurant operations management - Demonstrated success in staff training, development, and performance management - Experience with inventory management and cost control in a retail or food service setting - Customer service excellence with a track record of building positive customer relationships**Essential Attributes:** - Detail-oriented with a commitment to maintaining high standards - Collaborative team player who values inclusive and supportive workplace culture - Innovative thinker who embraces continuous improvement and creative problem-solving - Customer-focused mindset with genuine empathy for team members and customers - Flexible and adaptable approach to changing business needs and priorities - Goal-oriented with strong drive to achieve and exceed performance targets - Assertive decision-maker capable of taking decisive action when needed - Transparent communicator who builds trust through open and honest dialogue - Resilient and composed under pressure with the ability to maintain focus during challenging situations - Visionary leader who can inspire and motivate others toward shared organizational goals