Process Expert - Policy Service

About Xceedance At Xceedance, we are transforming the insurance industry through a powerful combination of insurance expertise, data, technology, and AI. Since our founding in 2013, we have partnered exclusively with insurers, reinsurers, brokers, MGAs, mutuals, and self-insured organizations to help them operate more efficiently, make better decisions, and deliver stronger outcomes for their customers. This is not a startup. Today, over 5,500 professionals support more than 350 clients across 13 global locations spanning the Americas, Europe, the UK & Ireland, the Middle East, Asia, Australia, and New Zealand. What makes Xceedance different is our technology-first approach. We combine deep industry knowledge with innovative digital solutions and AI capabilities, including IAN, our AI orchestration platform, to help clients accelerate transformation and unlock measurable business value. Our work has earned industry recognition from leading analyst firms and technology partners, reflecting our commitment to innovation and excellence. With more than 9 years of operations in Kraków and a growing team of over 200 professionals, Poland plays a significant role in Xceedance’s continued success. Our professionals work on global projects, collaborate across international teams, and help drive innovation across the insurance industry. Role Responsibilities: •Support pre-bind transactions, endorsements and renewals. •Perform policy and premium data validation and ensure accuracy and completeness of information. •Support policy administration and underwriting activities across agreed European insurance products. •Manage email workflow triage and incoming operational requests. •Support submission and reference generation, including relevant clearance, sanctions and compliance checks. •Maintain and update policy and client data based on insurance documentation and information received. •Analyze insurance documentation, including policies, contracts, endorsements, binders/slips and other relevant documents. •Prepare, review and maintain policy documentation, ensuring quality and accuracy. •Support document filing and records management across relevant systems and applications. •Perform compliance checks for relevant lines of business. •Support pipeline management and renewal processing. •Enter and maintain policy, risk and binder information within policy administration systems. •Conduct quality reviews and identify discrepancies or missing information. •Work closely with underwriting and operational teams to ensure timely and accurate processing. •Adapt to new systems, processes and products as business requirements evolve. •Contact with development teams, client's operations team & underwriting team. •Take care of knowledge transfer in the team. •Be the point of contact for other team members.