IT Support Specialist

Join Tylko, Where Design Meets Technology Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production. With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life. Why It Matters We’re not just building furniture. We’re changing how people think about living with it. By merging technology and design, we help people create spaces that truly reflect who they are. If you believe that good design can make everyday life better, you’ll feel right at home here. How We Work We believe in small teams, big ideas, and simple processes. No endless paperwork, no silos. Just open communication, shared goals, and a healthy dose of curiosity. We start small, think big, and move fast, because progress always beats perfection. At Tylko, collaboration and trust aren’t buzzwords — they’re how we work. From day one, you’re part of a team that makes real decisions and brings them to life together. You’ll have the freedom to share ideas, turn them into action, and shape the space around you literally. Here, learning isn’t a bonus. It’s part of the job. AI is part of how we work - it's not an add-on here. We treat it like any other tool worth knowing: it helps us think, decide, and move faster. We're not looking for people who "know AI" - we're looking for people curious enough to rethink how they work altogether. You don't need to be an expert on day one - you need the drive to grow. About the Role As our IT Support Specialist, you will be the person who keeps everyday work at Tylko running smoothly – from laptops and meeting rooms to SaaS access and onboarding. You'll join our IT Support team and own the workplace experience of every employee by providing reliable first and second line support. Your mission goes beyond closing tickets. You'll spot recurring issues, document solutions and help users solve more on their own – building strong IT foundations and growing towards automation and AI-driven work. What You’ll Do You'll take ownership, make things happen, and see your impact. Specifically, you will: - Provide L1 and L2 support for hardware, software and network issues across Windows and macOS - Manage user accounts, licences and permissions in Google Workspace, Atlassian and Slack - Own the technical onboarding and offboarding of employees, from hardware set-up to secure access removal - Maintain office infrastructure, including Wi-Fi, VPN, printers and AV equipment in meeting rooms - Manage the device lifecycle and keep IT asset records up to date - Document recurring cases and build runbooks and how-to guides for users - Apply security policies for accounts, devices and access in your everyday work - Spot recurring issues and propose ways to simplify or eliminate them Perks & Benefits - One Extra Day Off every month – because balance matters - Private healthcare – take care of yourself, not just your inbox - Sports card – move, sweat, repeat - Tylko discount – design your dream home, at a dream price - Regular team get-togethers – we're serious about our memes and our integration events - Dog-friendly office – four-legged coworkers welcome - Best-in-class AI tools and time to master them – a modern, full AI stack, and real space to learn it; we invest in your fluency, not just your inbox