Customer Service Representative (02804) - 2504 N Water St

We are seeking a dedicated Customer Service Representative to join our team at our Decatur location (2504 N Water St). As a Customer Service Representative, you will be the face of our company, ensuring exceptional customer experiences through efficient and professional service. - Respond to customer inquiries via phone, email, and in person, providing accurate information and resolving issues promptly - Process customer orders, ensuring accuracy and timeliness - Handle customer complaints with empathy and professionalism, working towards satisfactory resolutions - Maintain up-to-date knowledge of products, services, and company policies to provide accurate information to customers - Collaborate with team members to ensure smooth operations and consistent customer service - Enter and update customer information in our database systems - Assist in maintaining a clean and organized work environment - Participate in team meetings and training sessions to enhance skills and knowledge - Identify and escalate complex issues to appropriate departments or management when necessary - Meet or exceed established performance metrics and quality standards - High school diploma or equivalent - Previous customer service experience preferred - Excellent verbal and written communication skills - Strong problem-solving abilities and attention to detail - Proficiency in data entry and basic computer operations - Ability to multitask effectively in a fast-paced environment - Basic math skills for processing transactions and handling monetary exchanges - Strong interpersonal skills and ability to work collaboratively in a team - Customer-focused mindset with a commitment to providing exceptional service - Flexibility to work various shifts as needed - Ability to remain calm and professional under pressure - Willingness to learn and adapt to new technologies and procedures - Physical ability to stand for extended periods and navigate the work area