Customer Service Rep(01587) - 7018 Pershing Rd

Join our dynamic team at our St Louis location on Pershing Rd as a Customer Service Representative! We're seeking an enthusiastic and customer-focused professional who thrives in a fast-paced environment and is committed to delivering exceptional service. In this role, you'll be the frontline of our organization, ensuring every customer interaction reflects our commitment to excellence and satisfaction. - Answer incoming phone calls and take customer orders accurately and efficiently while maintaining a friendly and professional demeanor - Process cash and credit card transactions with precision, ensuring all payments are handled securely and records are maintained accurately - Provide outstanding customer service by addressing inquiries, resolving issues promptly, and exceeding customer expectations - Collaborate with team members to ensure smooth operations during peak periods and support colleagues in achieving team goals - Maintain a clean, organized, and welcoming work environment that reflects our brand standards - Operate ordering systems and point-of-sale technology with proficiency and attention to detail - Assist with various in-store tasks as needed, demonstrating flexibility and a willingness to support the team - Handle customer complaints with empathy and professionalism, working toward mutually beneficial resolutions - Lift and move items weighing up to 25 lbs regularly throughout your shift - Contribute to a positive, inclusive workplace culture through collaborative teamwork and transparent communication - Excellent customer service skills with a genuine, friendly, and positive attitude - Strong verbal and written communication abilities - Proven ability to multitask and work efficiently in a fast-paced, dynamic environment - Basic math skills for handling cash transactions and processing payments - Physical stamina to stand for extended periods and lift up to 25 lbs regularly - Team player mentality with a collaborative approach and willingness to support colleagues - Strong attention to detail and ability to follow directions accurately - Basic computer skills and proficiency with point-of-sale systems and ordering platforms - Problem-solving skills and ability to handle challenging situations with patience and resilience - Conflict resolution abilities and empathetic approach to customer interactions - Flexibility to work various shifts, including weekends and holidays as scheduled - High school diploma or equivalent (preferred) - Previous customer service experience (preferred) - Food handling experience or willingness to learn proper techniques (preferred) All your information will be kept confidential according to EEO guidelines.