Dutch Speaking Luxury Concierge Agent

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a Dutch-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services, travel arrangements, and unique experiences to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier assistance, we’d love to hear from you.   Your responsibilities and impact as a VIP Concierge will include: - Managing requests from premium clients via phone, email, and WhatsApp in Dutch/Flemish and English. - Coordinating exclusive reservations, event tickets, and travel bookings tailored to client preferences. - Providing expert advice on luxury dining, cultural events, and bespoke activities. - Handling urgent and complex requests with efficiency, creativity, and discretion. - Ensuring an exceptional, personalized experience from first contact to final delivery. Skills, qualifications, and interests needed to succeed in this role: - Native-level Dutch/Flemish speaker with strong English skills (B2 or above). - Experience in customer service, hospitality, travel, or luxury services is a plus. - Strong communicator with a proactive, solution-oriented mindset. - Adaptable, detail-oriented, and confident in meeting high expectations. - Comfortable using ticketing systems (Salesforce experience is an advantage). What’s in it for you? - Permanent contract with a 3-month probation period. - 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday. - Gross annual salary: €21,500 paid over 14 months (€1,535.71/month). - Attractive quarterly performance bonus (up to €2,792/year). - Hybrid work model after 3 months. - Meal voucher card (€8/day net). - €30 monthly transport allowance. - Full health insurance coverage (including dental and optical) after 6 months. - Office located in central Lisbon. - Access to exclusive travel and hospitality perks. About the Company You’ll be joining a global leader in premium concierge and lifestyle management services, trusted by luxury brands, financial institutions, and exclusive membership programs worldwide. The company specializes in providing exceptional, personalized support to high-value clients, from securing last-minute event tickets to arranging once-in-a-lifetime travel experiences, all delivered with discretion, creativity, and the highest level of service.