German - Speaking VIP concierge in Lisbon

Take your customer care career to the next level by joining a premium concierge service team in Lisbon. As a German-speaking VIP Concierge, you’ll be the go-to expert for delivering tailored lifestyle services and travel arrangements to high-end clients. If you’re service-oriented, resourceful, and ready to offer top-tier experiences, we’d love to hear from you. Your responsibilities and impact as a VIP Concierge will include:   - Managing requests from VIP clients via phone, email, and chat in German and English - Coordinating exclusive reservations and travel bookings tailored to client preferences - Providing expert advice on luxury dining, events, shopping, and cultural activities - Handling urgent and complex requests with efficiency and discretion - Ensuring an exceptional, personalized experience from start to finish Skills, qualifications, and interests needed to succeed in this role:   - You are a native-level German speaker and have at least a B2 level of English - You have experience in customer service, hospitality, travel, or luxury services - You are a strong communicator with a proactive and solution-oriented mindset - You enjoy working with international clients and creating exceptional experiences - You are adaptable, detail-oriented, and confident in handling high expectations What’s in it for you? - Permanent contract (CDI) with a 3-month probation period - 40-hour workweek with rotating shifts between 7:00 AM and 9:00 PM, Monday to Saturday - Gross salary of 21.000€, paid over 14 months - Attractive performance bonus paid quarterly - Hybrid work model after 3 months  - Meal voucher card  - 30€ monthly transport allowance - Full health insurance coverage including dental and optical coverage after 6 months - Office located in central Lisbon – Avenida da Liberdade