Assistant Manager - Outlet

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations. - Ensures guests are well looked after, from the moment they arrive to the time they leave - Enquires whether guests are satisfied throughout the meal - Offers attentive service to guests, adapting to any constraints - Establishes good relations with guests, offering advice and fostering customer loyalty - Takes part in inventories and manages stocks under his/her responsibility - Increases revenue for the point of sale through additional sales techniques - Prepares and analyses financial reports/results and implements corrective actions as necessary - Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality. - Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines. - Organizes the work for the team, including the need to multi-skill in employees for job requirements - Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc) - Continuously takes initiatives to enhance and improve the team member’s product knowledge. - Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc. - Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history. - Ensures the point of sale is prepared to a high standard in order for: - Taking guests' orders - Equipment is used correctly - Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations - Checks the quality, speed and overall efficiency of the team/waiting staff. - Ensures that the Back of the house service areas are maintained as per the hotel standards. - Supervises the team's sales attributes - Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets - Makes efforts to train the team in up-selling and suggestive selling techniques - Helps increase guest loyalty through quality of service - Consistently review the VOG report to enhance guest experience - Degree in Hotel Management/ any other graduate - Additional certification(s) in Food & Beverage will be an advantage - Good reading, writing and oral proficiency in English language - Ability to speak other languages and basic understanding of local languages will be an advantage - Minimum 1 year of relevant experience in a similar capacity - Working knowledge of MS Excel, Word, & PowerPoint - WHAT IS IN IT FOR YOU: - Come As You Are - Work With Purpose - Grow, Learn and Enjoy - Explore Limitless Possibilities