Support Engineer: Modern Endpoint Engineer | Intune • AI • Automation

Job Posting: Systems Engineer Department: Advanced Services Location: Hybrid/Remote (as applicable) Employment Type: Full-time About the Role We’re seeking an experienced Systems Engineer to design, implement, manage and support modern endpoint management across Microsoft and Apple ecosystems with a strong focus on automation, operational excellence, and DevOps-aligned practices. This role blends Intune engineering with automation/AI, CI/CD awareness, and continuous improvement in a multi-customer environment. What You’ll Do (Key Responsibilities) Microsoft Intune Engineering - Design, implement, and maintain Microsoft Intune configurations for Windows and mobile devices - Lead customer migration projects to Microsoft Intune - Build, manage, and maintain: - Compliance policies - Configuration profiles - Endpoint security policies and baselines - Application deployments and assignments - Troubleshoot enrollment, policy, and application delivery issues; perform root-cause analysis and remediation - Support Windows provisioning workflows, including Autopilot-related processes Apple Device Management (ABM / ADE / VPP) - Support and administer Apple Business Manager (ABM) integrations with Microsoft Intune - Manage Apple enrollment workflows, including Automated Device Enrollment (ADE) - Support VPP app procurement, assignments, and deployment troubleshooting - Maintain and document repeatable enrollment standards and operational procedures for Apple devices Automation, DevOps & Operational Excellence - Create and maintain automation for common Intune and endpoint management tasks - Build scripts and repeatable processes to reduce manual portal work and improve consistency - Apply DevOps principles to endpoint and infrastructure workflows, including: - Version controlled scripts and configurations - CI/CD style automation pipelines where appropriate - Standardized build, deployment, and configuration practices - Build, maintain, and monitor configuration standards across customer environments - Improve operational visibility and standardization through reporting, metrics, and structured outputs - Collaborate with peers to test, validate, and continuously improve automation and operational designs AI Awareness & Enablement - Use AI tools to improve operations, documentation, troubleshooting, and customer outcomes - Collaborate with teams exploring AI driven workflows and automation enhancements - Contribute to or support initiatives using Microsoft Copilot, Connex AI, and/or Azure AI Foundry Documentation, Training & Collaboration - Produce internal documentation, runbooks, and customer ready guidance - Partner with cross-functional teams to support escalations and standardize best practices - Provide technical guidance and knowledge sharing to support and engineering teams - Contribute ideas and feedback to improve tooling, workflows, and service delivery What We’re Looking For (Required Qualifications) - Strong hands-on experience with Microsoft Intune (MDM/MAM), including migrations, policy creation, app deployment, and troubleshooting - Solid understanding of endpoint security concepts and compliance controls - Strong troubleshooting skills with the ability to communicate clearly with both technical and non-technical audiences - Demonstrated ability to document processes and create repeatable operational standards - Experience with automation and scripting (PowerShell, GitHub, CI/CD and/or equivalent) with a mindset for continuous improvement - Familiarity with DevOps concepts such as configuration management, automation pipelines, testing, and version control - AI familiarity: Microsoft 365 Copilot (preferred), Copilot Studio (bonus), ConnexAI (bonus), Azure AI Foundry (bonus), or similar AI platforms - Interest in using AI to improve service delivery, documentation quality, and operational efficiency Preferred Qualifications - Experience in a managed services or multi-customer environment - ConnectWise Manage / Asio RMM experience - MD-102 Certification - Bachelor's Degree - Previous consulting experience - Experience managing Apple devices using Apple Business Manager (ABM) & Intune Why Join Us - High-impact role with ownership over modern endpoint management strategy and execution - Opportunity to build automation and operational improvements that scale across environments - A team culture focused on continuous improvement, standardization, and smart use of emerging tools (including AI)