Implementation Architect

At Supermetrics, we help marketing and data teams get their data where they need it, so they can spend less time wrangling data and more time using it. As we grow, we're evolving toward an AI-assisted delivery model. As an Implementation Architect, you'll be the technical expert helping customers succeed from day one. You'll focus on hands-on onboarding, training, and complex enterprise implementations, while also helping shape the AI-assisted workflows that will define how our Professional Services team operates in the future. This is an individual contributor role for someone who enjoys working closely with customers, solving complex data challenges, and helping build new ways of delivering value. You'll collaborate closely with Customer Success, Sales, Product, Engineering, Partner Success Managers, and Business Consultants to share customer insights, support deals, and ensure smooth handovers after onboarding. Level: Professional (Mid-level) What you will do: Onboard & enable customers - Lead customer onboarding, platform setup, training, and best-practice guidance. - Manage multiple implementations while keeping timelines and deliverables on track. - Continuously improve onboarding processes, documentation, and enablement materials. Deliver complex implementations - Lead workshops to define data flows, integrations, and implementation strategies. - Translate business and technical requirements into scalable solutions. - Build custom solutions using JavaScript, Python, APIs, and SQL. - Troubleshoot complex data pipelines, integrations, mappings, and platform issues. Shape AI-assisted delivery - Identify repetitive implementation work that can be automated. - Help design and improve AI-assisted implementation workflows. - Review and refine AI-generated solutions, mappings, and scripts. - Contribute to templates, best practices, and delivery methodologies. Support customers & pre-sales - Partner with Customer Success and Sales on customer workshops, demos, and strategic deals. - Connect technical solutions to customer business outcomes. - Deliver POCs and assess technical fit and implementation feasibility. What we are looking for: - 3+ years of experience in customer-facing implementation, onboarding, technical consulting, or a similar technical role, ideally within a SaaS or data company. - Customer Success experience with a strong technical background is also highly relevant. - Hands-on experience with SQL, APIs, and JavaScript and/or Python. - A solid understanding of data pipelines, data modelling, and integrations. - Experience leading customer workshops, onboarding sessions, and training. - The ability to communicate technical concepts clearly to both technical and business audiences. - Comfortable managing multiple projects and priorities simultaneously. - A genuine curiosity about AI and a habit of using AI tools to improve your own work. Nice to have: - Experience working with marketing data. - Pre-sales experience, including running demos and supporting POCs. Benefits we offer: - Competitive compensation package, including equity - Great work equipment - Health care benefit and leisure time insurance - Annual learning budget - Sports and wellbeing allowance Benefits may vary depending on location. Hear why our team likes it here at supermetrics.com/careers/life-at-supermetrics. #LI-Hybrid #LI-FullTime #LI-MiddleToSeniorLevel Supermetrics is committed to providing a welcoming and inclusive workplace for all. We believe that a diverse workforce is a strong workforce, and we are dedicated to creating an environment where everyone feels valued and respected. If you require any reasonable accommodations during the application or interview process, please do not hesitate to let us know. All requests for accommodation will be kept confidential. Join us in putting AI to work for marketers Supermetrics helps marketers make better decisions. It connects marketing data from platforms like Facebook Ads and Google Analytics to the AI tools, analytics tools, and data warehouses marketers already use, putting it right where they need it. With Supermetrics, a marketer can connect their data to AI tools like Claude and ChatGPT, ask questions about their campaigns, and get insights and recommendations grounded in live data. From there, they can also manage and update campaigns across every connected platform, automatically and in one place, using guardrails to stay in control. We work with organizations of every size: small teams that want enterprise-level reporting without the overhead, global brands like Dyson and L'Oréal that need visibility across millions in ad spend, and agencies like dentsu and McCann UK that manage large portfolios of client accounts at scale. In total, over 200,000 businesses trust Supermetrics to help them make the best decisions with their marketing data. We've grown from a one-person shop in 2013 into a global powerhouse, and we're only getting started. Today, we're 300+ people, with teams spread across 10 countries and 3 continents. Our team represents more than 50 nationalities which makes us a multicultural, collaborative, thriving team. Supermetrics operates on trust, transparency, and a keen customer focus. Forward-looking and quick to act, we see what needs doing, take ownership, and run with it. As team players, we help each other and win together. We're hiring for a diverse, skilled, and collaborative team and building an inclusive workplace where everyone is treated fairly and respectfully. It all started with a Google t-shirt... Read the rest of our story at supermetrics.com/about. How we use AI in the recruitment process: We use AI to help our recruiters work through applications faster, for example, summarizing your resume and scheduling interviews. A recruiter reviews every application, and no hiring decision is ever made by AI. For some roles, your first interview may be with an AI interviewer instead of a person, and a recruiter reviews that conversation before deciding whether you move forward. From there, our human interviewers may use AI to take notes throughout the rest of the process, never to score or evaluate you, just so they can stay focused on the conversation instead of typing. You'll be told before this happens, and if you'd rather not be recorded, you can opt out at any point. It covers the rest of your process and never affects how you're evaluated. Every hiring decision is made by our human recruiting and hiring teams.