Customer Implementation & Success Specialist - US market

About us Talkie builds AI Voice Agents for healthcare. Our technology handles patient-clinic communication end-to-end across voice, web chat, and SMS - so that patients get access to care 24/7 and busy practices never miss a conversation. Who uses Talkie? Every month Talkie AI Agents engage in nearly a million phone conversations with patients. Our technology is used by primary, acute care and specialty practices as well as private and public hospitals. Within the customer organisations we work closely with Practice Managers, clinic Owners, Call Center Managers and Agents as well as Receptionists. Who are we looking for? We’re looking to hire a Customer Implementation & Success Specialist to onboard AI Agents in medical practices and provide ongoing support for our US customers. The ideal candidate has at least one year of experience in customer-facing roles, preferably in contact centers or patient services in healthcare. This role requires shifted hours to align with the US market: 2pm - 10pm, with a possibility of Friday hours being 12pm - 8pm. The role focuses on the following key responsibilities: 1. Configuring and deploying customer-ready Voice AI Agents (LLM technology). 2. Providing ongoing post-implementation support. 3. Monitoring and analyzing the performance of deployed Agents to ensure continuous optimization. Your typical week might include: - Collaborating with clients to gather necessary information for successful implementation, while managing timelines and project coordination. - Configuring and deploying customer-ready Voice AI Agents on the Talkie platform, ensuring smooth and efficient integration. - Providing ongoing post-implementation support to ensure optimal performance of deployed Agents. - Analyzing production calls and evaluating Agent performance to continuously improve efficiency. - Preparing reports, data, and performance statistics to track the effectiveness of our AI Agents. - Assisting in the creation of onboarding materials to ensure a seamless experience for new customers. - Testing and contributing to the development of new features, skills, and automated processes. - Working cross-functionally with internal teams to drive innovation and improve customer outcomes.