Director of Customer Success & Onboarding (B2SMB)

Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains. We're looking for a seasoned Director of Customer Success & Onboarding — an experienced people leader and strategic operator who can own the full post-sale function, develop a high-performing team, and drive measurable customer outcomes at scale. This is a leadership role reporting directly to the CEO, based in our NYC office (3x/week in-person). You'll bridge company strategy and day-to-day CS and Onboarding execution, and this is a true player-coach role: you'll personally own strategic accounts while elevating how the team operates in a fast-moving, high-pressure environment; You know how to automate the repeatable work without making customers feel like they're talking to a bot. Success means smoother go-lives, stronger retention, and customers who stay and grow because Sauce has become essential to their business.