Reservations Agent

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury. We are seeking a professional and customer-focused Reservations Agent to join our team in the beautiful island of Phu Quoc, Vietnam. As a Reservations Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth booking experience. - Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channels - Efficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookings - Accurately record all required reservation information in our Property Management System - Upsell room types and additional services to maximize revenue while meeting guest needs - Provide detailed information about our property, amenities, and local attractions in Phu Quoc - Collaborate with other departments to ensure guest requests and special requirements are met - Handle changes, cancellations, and special requests with a customer-centric approach - Maintain up-to-date knowledge of room availability, rates, and promotional offers - Assist in resolving customer complaints and concerns in a timely and professional manner - Contribute to the continuous improvement of our reservation processes and guest experience - Minimum of 1 year experience in Front Office, Reservations, or Sales, preferably in the hospitality industry - Excellent command of English; knowledge of additional languages is a plus - Professional telephone etiquette and strong written communication skills - Proficiency in Property Management Systems (e.g., Opera) and Microsoft Office applications - Typing skills of approximately 40 words per minute - Detail-oriented with the ability to multitask in a fast-paced environment - Strong problem-solving skills and ability to make decisions independently - Flexible availability to work various shifts, including weekends and holidays - Customer-focused mindset with a passion for delivering exceptional service - Knowledge of Phu Quoc's attractions and services is highly beneficial - Familiarity with Vietnamese culture and customs is a plus - Ability to work collaboratively in a team environment - Strong organizational skills and attention to detail What awaits you... - The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand. - The ability to challenge the norm and work in an environment that is both creative and rewarding. - Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity. - A competitive package and plenty of development opportunities.