Housekeeping Manager

Primary Responsibilities Business Performance - Prepare periodical department budget & forecast, manage all operational costs within budgets - Monitor and control inventories for operating equipment including linen, crockery and glassware where applicable - Prepare and analyze monthly P&L and month-end reports, identify deviation from business plan goals - Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.Operation - Compile and update Standard Operating Procedures for all areas of responsibility periodically - Ensure that all auditing and reporting standards are conveyed to staff and adhered to - Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner - Conduct quality control inspections of all areas of the hotel and share results with the team - Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning - Conduct monthly Staff Meetings and daily briefings with Operational Managers - Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies - Oversee operations of Laundry and Linen, Flower and Decoration, and Butler Service                                                      Team Management - Interview, select and recruit Housekeeping employees - Identify and develop team members with potential - Conduct performance review with the team - Constantly monitor team members’ appearance, attitude and degree of professionalism - Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business - Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service - Prepare payroll and gratuity reports - Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication - Manage organization and cleanliness of departmental areas by conducting weekly walk through - Perform other duties assigned by the ManagementMain Complexity/Critical issues in the Job - Maintain highest standards and quality of services in housekeeping operation to meet and exceed guests’ expectation while managing operational costs within budgets. - Bachelor's in hospitality management / Diploma in Hotel Management - Additional certification(s) from a reputable Hospitality Management school will be an advantage - Minimum 6 years of Housekeeping experience with 3 years at a management level - Good working knowledge of MS Excel, Word, & PowerPoint - High degree of professionalism with sound human resources management and business acumen capabilities