Senior Customer AI Engineer - Token Factory

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Senior Customer AI Engineer – Token Factory based in Switzerland. Join an innovative AI infrastructure environment focused on helping businesses bring advanced AI applications from experimentation to reliable production at scale. In this role, you will bridge engineering, delivery, and customer success, ensuring AI workloads perform efficiently and reliably in real-world environments. You will guide customers through the transition from proof of concept to production while optimizing performance, scalability, cost, and system reliability. Working closely with customer engineering teams and internal product and infrastructure specialists, you will troubleshoot complex challenges and deliver practical technical solutions. You will also play a key role in managing production incidents and identifying opportunities for continuous improvement. This is an opportunity to combine deep technical expertise, customer collaboration, and end-to-end ownership while contributing to the evolution of modern AI infrastructure.