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Contractor Relations Representative

India · Remote · Full-time · Human Resources

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About the role

CRM
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Contractor Relations Representative based in India. Join a customer-focused team dedicated to coordinating reliable home services and improving the claims experience for homeowners. In this fully remote role, you will connect contractors and trade professionals with service requests, ensuring that customers receive timely assistance when they need it most. You will build and maintain strong business relationships with service providers across designated regions while coordinating appointments and tracking work orders. By combining effective communication, organization, and problem-solving, you will help ensure smooth claims operations and high customer satisfaction. You will also use CRM systems and performance metrics to maintain accurate records, monitor progress, and identify potential service issues. This opportunity is ideal for a proactive professional who enjoys relationship management, operational coordination, and working with US-based teams in a fast-paced environment.