Head of Product, Multi-Product Experience

WE’RE ON A MISSION TO BACK THE UK’S SMALL BUSINESSES LIKE NO ONE ELSE 🚀 Small businesses are the backbone of the economy, and we’re here to help them win. We’ve built a platform that uses clever data to get them the funding they need in minutes, not weeks. At Funding Circle, we have the restless energy of a fintech start-up with the stability of a public company. It’s a unique mix that gives Circlers the autonomy to take ownership and the scale to make an impact that truly counts. We’re a high-performing team that chooses to lift each other up. We challenge, we champion, and we have each other’s backs - because we know that when we stand together, we move faster and build better. The impact is real: Last year alone, the businesses on our platform generated £7.2bn for the UK economy 📈 Come and join a mission that matters! [Read our Impact Report https://www.fundingcircle.com/uk/impact] | [See our Trustpilot https://uk.trustpilot.com/review/fundingcircle.com] THE ROLE ⚡ 📍 London (Hybrid) | 🤝 3 days in the office | 💰 Competitive Salary + Benefits We've grown from a single product business offering our customers a loan every couple of years into a multi-product financing and spending business with which they interact with every day. That means we need to ensure we deliver a seamless lifetime customer experience across our products. This role owns the strategy behind that experience, and the outcomes it drives. You report to the VP Product, running the Multi-product Experience Product team as part of the company's core Product and Design leadership. As our Head of Product for Multi-product Experience, you'll: - Set the vision and strategy for how our customer experience needs to evolve to maximise the impact of our product line plans and the overarching product vision. - Build the capabilities and journeys that are used by multiple product lines & internal teams to ensure we are delivering a seamless experience for our customers. - Lead and develop a team of Product Managers and support the growth and development of the culture within the broader Product team. - Partner closely with Engineering, Product & broader leadership across the business to ensure you are maximising the impact you and your team have. WHAT WE’RE LOOKING FOR 🌱 - 7+ Years of relevant experience in product management building high-quality consumer grade multi-product customer experiences. - Strong experience of partnering with Design and Engineering. - Led and developed teams of Product Managers to deliver value for customers and the business. - AI-native. You've built with Claude Code or Codex or similar, and you bring that into how the team designs and builds. - Strong communication and interpersonal skills - ability to work effectively and collaboratively with individuals from different parts and levels of the organisation with different backgrounds and perspectives. SKILLS WE'D LOVE TO SEE: - Experience in Fintech, ideally lending. - A track record of customer experience transformation. - Both consumer and SME exposure. We’re building a place where everyone truly feels they belong. Even if your past experience doesn't align perfectly with every requirement, we'd still love to hear from you. WHY JOIN US? 💜 We back you to build an incredible career and by joining us, you'll be part of one of The Sunday Times Best Companies to Work For 2026! As a flexible-first employer, we use a "best of both" approach. We’ll see you in our London office to collaborate – with barista coffee and subsidised Just Eat lunches on us! Our Circler Proposition focuses on five areas: - Flexibility: We provide a benefit allowance you can tailor to your own life and family. - Health: This includes private medical and dental, health assessments, and access to a digital GP. - Wealth: We offer life assurance, share schemes, and financial coaching. - Development: You get a dedicated annual learning allowance to help you level up. - Lifestyle: We have electric car and cycle-to-work schemes, plus season ticket loans. We also have award-winning parental leave policies. We're here to support you through the big life moments, from fertility treatments to new additions to the family. READY TO JOIN A MISSION THAT MATTERS? WE’D LOVE TO CHAT!