IT Support Engineer

Air Charter Service is a global aircraft charter broker specialising in private jet, commercial airliner, and cargo aircraft charters. Founded in 1990 and headquartered in London, the company operates through a worldwide network of offices across Europe, the Americas, the Middle East, Africa, and Asia-Pacific. We are seeking a dedicated IT Support Engineer to join our team to help maintain our company’s infrastructure, resolve technical issues and provide support to our employees both locally and globally. This is a “hands-on” role in which support is frequently provided both face-to-face and virtually within the workplace, requiring a calm, professional, and sensitive approach. • Provide virtual and email support for internal users • Microsoft 365 User Administration • Starters / Movers / Leavers process • Backup administration and testing • Ensure that all problems are accurately logged within the Helpdesk system, resolved promptly and efficiently, or escalated where appropriate • Document new and update existing IT procedures • Assist with projects of all sizes, including technology infrastructure and software projects • Overall management and responsibility for the efficient handling of support requests • The ability to conduct and participate in client meetings / system demonstrations • Remote support for clients regardless of location • Software installation, desktop imaging, software inventory, and monitoring • Configuration and installation of physical and virtual servers • Administration and configuration of Cisco networking devices (switches / firewalls) - At least 1 year of technical experience - Ideally minimum of 3 years’ experience providing 2nd and 3rd line IT support - A professional approach with excellent communication and interpersonal skills - Strong experience installing, supporting, and troubleshooting: - Windows 11 - Microsoft 365 and Exchange - Active Directory - Networking technologies including DNS, DHCP, and TCP/IP - VMware and Hyper-V - Remote access tools - Mobile device configuration and support (iPhone/iPad) - The ability to work effectively under pressure while maintaining a positive, customer-focused attitude - The ability to accurately understand and interpret customer requirements - Excellent time management skills with the ability to prioritise and manage workloads independently WHAT IS IN IT FOR YOU - Competitive salary and generous commission - Career development opportunities - Continued professional development - Private healthcare and pension - 20 days holiday per year which increases with length of service - A friendly fun and very exciting environment enhanced with regular company-funded social events such as socials and seasonal partiesHere at ACS we're passionate about bringing people together to create a truly inclusive environment that promotes and values diversity, across our global network of offices. Check us out on social media!  - Facebook - Instagram - TikTok - Twitter - Youtube - LinkedIn #SIN #Singapore #APAC #Cargo #CharterCargo #flightforwarder #travel #careers #hiringnow #jobhunt #jobopening #vacancies #Vietnam #Vietnamese