Service Delivery Manager

Sevagan M KRG Technologies, Inc., sevagan(at)krgtech.com 25000 Avenue Stanford, Suite #243, Valencia, CA 91355 Direct : 661-367-8000 Ext : 513 · The Service delivery manager is responsible for coordinating, managing & delivering/fulfilling very high complex, multi-disciplinary, multi-geography/international projects · Responsible for overall customer satisfaction · He / She is expected to establish policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes. · Should mentor / guide the technical teams · Responsible for coordination and collaboration across teams and ensure seamless communication · Strong leadership capacity to influence and manage teams (multi-cultural) · Excellent communication and articulation skills · Responsible for project governance and the key project KPIs/ SLAs that has been agreed with the customer · Responsible for driving Service Improvement initiatives resulting in cost effectiveness Atleast 12 – 15 years of experience and should have experience in managing big projects All your information will be kept confidential according to EEO guidelines.