Desktop support technician

KRG technologies is a staffing firm located in Valencia,CA Position : Desktop support technician Location: Great Falls, MT. Duration : Contract JOB DESCRIPTION: For Desktop support technician: - Minimum of 2 years’ technical experience in providing Field Support which includes: - PC hardware repair (Dell/HP) - Windows system support - OS X Support (10% of techs should have this skill) - Software installation/troubleshooting - Performing Tech Refresh - Mobile device support (iOS/iPhone/iPads) – excluding warranty hardware repair - Networking - Asset tracking - Stock room management - Basic support in Video conferencing equipment - General Core Competencies to be considered when hiring: - Customer focused – Customer is #1 Attitude - Personal accountability for results - Detail oriented - Strong analytical and troubleshooting skills - High integrity - A minimum of two confirmed references is preferred. - The following educational/technical certifications are preferred: - Technical degree (i.e. Associates, Bachelors, etc.) or equivalent in years of experience in Field Support - Dell/HP hardware certifications - Technical certifications (e.g. A+, MCDST, MCP, MCSA, etc.). - Candidate has a professional appearance (i.e. grooming, clothing, etc.). - Roles and Responsibilities: - Desk Side Engineer - Accurately test, identify, repair, resolve and document end user technical issues for basic desktop/laptop/workstation support, basic connectivity support (wired and wireless), PDAs, BlackBerrys and basic printer support. - Anthem owned equipment - Apple support – Smart hands and feet, also coordination w Anthem Apple team. - Questions about nonstandard equipment should be brought to HCL management’s attention - Troubleshoot and resolve software issues. Ability to install, configure, reconfigure or reinstall software including remote support - Update the tickets in ITSM & work on tickets within the defined service levels - Appropriate notes required - HOLD reason notes required - Missed schedule date notes required - Ticket transfer reason notes required - Identify tickets that should be project and provide info to the Project Management team - Update TAMIT (SNOW) Asset Database for each hardware interaction. - While at an associates desk, check other assets at the desk and update asset database - 100% compliance required - Asset salvage runs scheduled by the Stockroom Tech/FST. - Reimaging computers/hard drives in accordance with customer standards All your information will be kept confidential according to EEO guidelines.