hirq
← All jobs

METRO/MAKRO

Dry - Beverages, Sweets & Confectionery

Lahore, Punjab, PK · On-site · Full-time · PK Operations

Apply well, not just fast

Create a free account and upload your resume to get a match score, keyword gaps, a tailored resume, a cover letter and interview prep for this job.

About the role

Customer Support
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad. METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees. - Report to the Customer Experiance Manager and assist in stock ordering and maintaining optimum stock levels in the department. - Lead the team of Store Associates in mass merchandising, shelf management, stock management, and department cleanliness. - Assist the FM in achieving departmental sales targets. - Ensure the department is properly organized and ready before store opening. - Ensure product presentation according to the Planogram. - Follow all applicable SOPs. - Maintain discipline and wear proper professional attire. - Track product expiry dates during and after stock deliveries in coordination with Store Associates. - Ensure effective stock and shelf management. - Provide optimum customer service. - Maintain 100% cleanliness of the department and shelves. - Ensure 10% new customer development annually. - Ensure 100% product shelf viability and reduce departmental shrinkage to the desired level. - Ensure 100% cleaning compliance and minimize product expiries. - Train and coach team members by identifying and discussing their strengths and weaknesses to meet operational standards. - Coach and train team members on existing and new concepts, technologies, and functionalities to support the achievement of team objectives, enhance technical skills, and promote a positive attitude and individual growth. - Address customer complaints to understand customer needs and expectations and propose appropriate solutions. Graduation