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Dry - Beverages, Sweets & Confectionery
Lahore, Punjab, PK · On-site · Full-time · PK Operations
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About the role
Customer Support
METRO opened its first cash & carry wholesale center in Pakistan in 2007 & expanded to 5 wholesale centers in a short span of 18 months. In July 2012 METRO and Makro-Habib combined their wholesale business in Pakistan marking the beginning of a long-term partnership to the mutual benefit of both companies. The merger allowed METRO and Makro-Habib to combine resources and gain the financial strength to lead and grow in a challenging environment and to gain synergies targeted to generate value for our customers and suppliers alike. Today the company is operating 10 wholesale centers in Lahore, Karachi, Multan, Islamabad & Faisalabad.
METRO Pakistan (Pvt) Limited is part of METRO GROUP’s sales division METRO Cash & Carry, the international leader in self-service wholesale. The company operates more than 750 stores in 25 countries in Europe, Asia and Africa and has a workforce of over 107,000 employees.
- Report to the Customer Experiance Manager and assist in stock ordering and maintaining optimum stock levels in the department.
- Lead the team of Store Associates in mass merchandising, shelf management, stock management, and department cleanliness.
- Assist the FM in achieving departmental sales targets.
- Ensure the department is properly organized and ready before store opening.
- Ensure product presentation according to the Planogram.
- Follow all applicable SOPs.
- Maintain discipline and wear proper professional attire.
- Track product expiry dates during and after stock deliveries in coordination with Store Associates.
- Ensure effective stock and shelf management.
- Provide optimum customer service.
- Maintain 100% cleanliness of the department and shelves.
- Ensure 10% new customer development annually.
- Ensure 100% product shelf viability and reduce departmental shrinkage to the desired level.
- Ensure 100% cleaning compliance and minimize product expiries.
- Train and coach team members by identifying and discussing their strengths and weaknesses to meet operational standards.
- Coach and train team members on existing and new concepts, technologies, and functionalities to support the achievement of team objectives, enhance technical skills, and promote a positive attitude and individual growth.
- Address customer complaints to understand customer needs and expectations and propose appropriate solutions.
Graduation