Customer Service Representative, Track & Trace

FLS Transportation Services is currently seeking a Customer Service Representative, Track & Trace, to join our growing team. This is a one (1) year contract.    The ideal candidate will have a passion for providing exceptional service and take pride in providing service solutions to Customers.   Responsibilities: - Supporting all service requirements of assigned FLS Customers to exceed expectations; - Identifying the service requirements and information required for each Customer shipment; - Appointment setting; - Track drivers from point of origin to destination to ensure that they are on schedule for pick-up and delivery appointments; - Assist carriers with any issues or delays encountered throughout the shipment life cycle (advising appropriate account manager and when necessary the customer); - Enter all relevant shipment data and information into FLS’s TMS; - Verify that rates, fuel surcharges, and any applicable accessorial charges charged to the Customer are correctly entered in TMS; - Problem-solve Customer specific issues from the point of order placement through to completion; - Update Customers with shipment status updates as required; - Pro-actively communicate any service issues or delays to Customers; - Maintain the highest level of professionalism when dealing with any FLS Customers; - Other duties and responsibilities as assigned by your supervisor. Qualifications: - 1-2 years experience in the Logistics Industry - The ideal candidate will have a strong background in providing customer service solutions to clients across North America - Ability to prioritize and multi-task in a fast-paced environment - High energy personality that embodies collaboration, confidence, dedication, urgency, and personal accountability - Team Oriented Email and digital communications for job postings will only come from the @flstransport.com domain. If you want to verify that communications or a job offer are legitimately from FLS, check our company website, job posting website, or LinkedIn company page. For additional inquiries, please contact [email protected]