Senior Localization Manager – Product Operations & Global Expansion

Senior Localization Manager – Product Operations & Global Expansion Employment Type: Full-time interim position for an initial period of 3–6 months, with the possibility of extension. The Senior Localization Manager will lead and scale global localization efforts across hardware and software products, with a specific focus on the Japanese market. This role will be responsible for adapting payment products and help center content for Japan, ensuring local compliance, linguistic accuracy, and culturally tailored user experiences. The Senior Localization Manager will work closely with cross-functional teams to establish scalable translation workflows, manage vendor relationships, and ensure that hardware user interfaces, mobile apps, web dashboards, and customer-facing communications feel natively built for the Japanese market. The ideal candidate will have a strong understanding of translation best practices, experience with CAT tools such as Smartling and bug-tracking tools such as Jira, and practical experience using LLMs and AI-assisted translation. The role requires close collaboration with Product, Design, and Engineering on internationalization requirements, while partnering with Legal, Compliance, Risk, and local banking partners in a regulated financial environment. Strong vendor management skills and the ability to clearly communicate complex localization, technical, and regulatory requirements are essential. Native or near-native Japanese fluency is a plus. Key Responsibilities Strategy & Program Management - Define and execute the end-to-end localization strategy for the Japanese market. - Establish internationalization (i18n) and localization (l10n) best practices, guidelines, and quality standards across Engineering and Product teams. - Manage localization schedules, budgets, resource planning, and launch readiness across multiple geographic regions. Product & Hardware Integration - Oversee localization for hardware interfaces, ensuring font, layout, screen constraint, and character set compatibility on POS devices and payment hardware. - Partner with Product and Engineering to integrate Localization Management Systems (LMS/TMS) into CI/CD pipelines for continuous, automated translation deployment. - Ensure accurate translation and adaptation of complex financial workflows, including multi-currency transactions, tax calculations, localized invoicing formats, and payment regulatory disclosures. Quality Assurance & Compliance - Oversee linguistic quality assurance (LQA) and testing across physical hardware devices and digital platforms. - Work with Legal, Compliance, and Risk teams to ensure localized content complies with regional financial regulations, data privacy laws, and local payment industry standards. - Maintain comprehensive style guides, terminology glossaries, and translation memories (TM) specific to financial technology, SaaS operations, and hardware user interfaces. Vendor & Stakeholder Management - Select, onboard, and manage external Language Service Providers (LSPs), freelance translators, and LQA testers. - Track LSP performance and establish clear KPIs around translation accuracy, turnaround time, and cost efficiency. - Collaborate with Marketing and regional go-to-market (GTM) teams to deliver localized marketing materials, merchant support documentation, and onboarding flows.