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Support Engineer USA
Kutztown, Pennsylvania, United States · On-site · parttime_permanent · CRM
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About the role
Agile
Support Engineer – Main Responsibilities
- Provide full-time technical support for long-term projects, Monday through Friday.
- Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
- Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
- Deploy and manage software packages using Microsoft SCCM.
- Perform manual software installations, upgrades, troubleshooting, and issue resolution.
- Prioritize and manage multiple support requests in a fast-paced environment.
- Provide technical support for laptops, printers, mobile devices, and related peripherals.
- Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
- Manage, configure, and support email accounts and messaging services.
- Maintain accurate documentation of incidents, service requests, and technical procedures.
- Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.