Ocean Import Agent

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Scope of Position: Ensure timely and accurate movement of freight and information and administrative tasks, while providing an exceptional customer service within the Ocean Import Department. Major Duties and Responsibilities: • Ensure smooth and timely freight process flow meeting customer expectations. • Ensure accurate and timely data entry into our operational system, per Operational Performance Standards (OPS) • Track and Trace Ocean Import Files daily. • Use Department Dashboards on daily basis. • Ensure documents are timely sent to customer or broker for customs purposes. • Ensure accurate and timely client and vendors billing, within Expeditors and customer standards. • Interact with our customers in arranging their international shipments, meeting customer service standards. • Contribute to maintain good relationships with suppliers (Shipping lines, trucking companies and others involved). • Meet compliance at all times, regulations internal and external in accordance with government regulations.  No fines, penalties, or late filing. • Understand department process flow and looking for best practices to improve operational efficiency and productivity. • Ensure all customers standard operating procedures in place and updated in the DLSOPs. Review and update monthly. • Meet KPI standards in accordance with the Company’s procedures. • Timely responses to emails (within 1 hour) and voicemails (within 30 mins) (internal and external). • Escalation of problems to Management and  Supervisor when necessary. • Follow Accounting Do’s and Don’ts Personal Development: • Attend training classes when required. • Complete mandatory training when required. • Meet company standards of 52 hours training per year, including as needed management/leadership training Culture: • Adhere to the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. • Minimum of 2 years in Ocean and Air Import experience. • Must provide exceptional customer service internally and externally at all times. • Must have complete understanding of ocean import documentation process. • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results. • Pro-active, strong organizational skills. • Proficient level of Microsoft Office (Word, Excel etc) • Must complete Dangerous Goods Certification within the first 6 months. • Must be able proficient in English, both written and verbal. All your information will be kept confidential according to EEO guidelines.