Telecom Help Desk Lead

Rockville, MD · Hybrid · Full-time · Data Analysis

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About the role

About the Role Turning Point Global Solutions is seeking an experienced Telecom Help Desk Lead to oversee a support team managing telecom orders and a Telecom Expense Management System (TEMS). The ideal candidate will lead a small support team, handle complex escalations, and report key performance metrics to management. Location: Hybrid (Rockville, Maryland) Employment Type: Full-Time Clearance: Ability to qualify for a Public Trust Clearance