Application Support (Senior)

Inetum is a European leader in digital services, supporting organizations as they navigate continuous technological change. The company helps clients accelerate their digital transformation through a broad portfolio that includes consulting, application services, digital engineering, cloud, cybersecurity, platforms, and infrastructure services - Ensure the stability, availability, and performance of production applications. - Monitor, troubleshoot, and resolve incidents, problems, and performance issues. - Participate in major incident management (P1/P2), root cause analysis (RCA), and continuous service improvement initiatives. - Manage deployments, releases, and change requests following ITIL and DevOps best practices. - Collaborate with Development, Infrastructure, Scrum teams, and external providers to deliver sustainable solutions. - Implement and enhance monitoring and observability capabilities across production environments. - Maintain technical documentation and promote knowledge sharing within global support teams. - Participate in on-call rotations supporting business-critical applications. - 6+ years of experience in Application Production Support, Infrastructure Operations, or similar environments. - Strong experience with Java Application Servers (Red Hat JBoss EAP), including performance optimization, heap dumps, and thread dump analysis. - Hands-on experience with OpenShift, Kubernetes, and Cloud environments. - Experience with API Gateway solutions (Axway, Apigee). - Strong knowledge of RHEL Linux. - Experience with monitoring and observability tools such as Dynatrace, Grafana, Prometheus, ELK, and Jaeger. - Experience with CI/CD and DevOps tools, including GitLab, Jenkins, ArgoCD, and Nexus. - Experience with Ansible and/or Terraform for automation and infrastructure management. - Working knowledge of SQL Server and PostgreSQL. - Experience working with ITIL, Agile, and DevOps methodologies. - Portuguese (Fluent) - English (Professional working proficiency) - Availability to travel within Portugal when required; - Availability for occasional international travel; - Experience in multicultural and international environments is considered a plus.