Senior Business Technology Engineer

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Senior Business Technology Engineer Location: McLean, VA | Work Model: On-site Are you a technical leader ready to architect, optimize, and scale the mission-critical platforms powering a global pioneer in enterprise transformation? Move beyond daily maintenance to bridge strategic engineering gaps, guide cross-functional teams, and future-proof the complex software layers that enable our global workforce. ABOUT THE TEAM The Appian Business Technology team is the strategic engine driving our internal corporate infrastructure forward. We design, optimize, and scale the enterprise systems that empower Appian employees globally, ensuring our internal operations mirror the high-performance capabilities of our market-leading technology and enable our corporate growth in the automation market. THE OPPORTUNITY This lead role is designed for an elite systems expert who thrives at the intersection of enterprise architecture and technical execution. At Appian, you will have the autonomy to direct end-to-end system assessments, implement robust configuration and coding solutions, and pioneer methodologies to simulate user interactions before updates reach production—all while working face-to-face in a culture that champions collaboration and rapid technical innovation at our corporate headquarters. WHAT YOU'LL DO - Secure Environment & CMMC Management: Manage, govern, and maintain established secure IT enclaves compliant with Cybersecurity Maturity Model Certification (CMMC) and NIST 800-171 frameworks. Ensure ongoing compliance of endpoints, infrastructure, and access controls against stringent federal and DoD standards. - Strict Patch Management Execution: Enforce and support rigorous patch management SLAs for OS and third-party applications across all environments. Continually test, deploy, and verify updates to maintain CMMC compliance, mitigate zero-day vulnerabilities, and ensure uninterrupted system functionality. - Monitor and address security vulnerabilities, partnering with security teams to mitigate risks. - Zero-Touch Provisioning: Maintain and improve automated onboarding/offboarding workflows using Windows Autopilot and Apple Business Manager / Automated Device Enrollment. - Scripting & Tooling: Write and maintain operational scripts (PowerShell, Bash, Python) to automate software distribution, settings configuration, and routine IT tasks. - Workflow Optimization: Identify manual IT support processes and build automated workflows to streamline operations and improve end-user resolution times - Tier-2 / Tier-3 Escalations: Serve as an escalation point for complex technical issues involving endpoint OS performance, policy conflicts, and software deployment failures. - Documentation & Standards: Maintain clear technical documentation, system configurations, and standard operating procedures (SOPs) for the IT team. - Cross-Team Execution: Partner with Information Security and Network teams to implement security controls and ensure endpoint compatibility with company systems. REQUIRED QUALIFICATIONS - Degree: Minimum of a Bachelor of Science or Bachelor of Arts in Computer Science, Management Information Systems (MIS), Information Technology, or a related technical discipline. - 4+ years of experience in desktop engineering or similar IT-related roles. - Demonstrated experience configuring, managing, and troubleshooting both Windows 10/11 and macOS operating systems in an enterprise setting. - Experience administering enterprise device management systems (e.g., Microsoft Intune for Windows; Jamf Pro, Addigy,NinjaOne, or Intune for macOS). - Working knowledge of PowerShell (Windows) and Bash / zsh (macOS) for administrative automation. - Practical experience with endpoint encryption, antivirus software deployment, and identity management basics (e.g., Microsoft Entra ID / Azure AD, Okta). - Strong communication and collaboration skills, with the ability to work across teams. PREFERRED QUALIFICATIONS - Experience with zero-trust security models and endpoint protection tools. - Knowledge of cloud-based IT solutions (e.g., Azure AD, Google Workspace, AWS WorkSpaces). - Certifications: Microsoft Certified: Modern Desktop Administrator The base salary range represents a good faith and reasonable estimate of the range at the time of posting. Actual compensation will be dependent on a number of factors including, but not limited to, the candidate’s relevant work experience, qualifications, internal peer equity, and market and business conditions that exist when extending an offer. A discretionary bonus may be awarded in recognition of individual and company performance. In addition, Appian provides generous benefits offerings that include a 401(k) plan with company match, flexible time off, paid parental leave, medical, dental, and vision plans, life insurance, disability insurance, wellness programs, flexible spending accounts, health savings account contributions, an employee referral bonus program, and learning and development resources. Certain positions may be eligible for equity awards. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation, commission, bonus, or benefit plans. Base Salary Range $75,000—$175,000 USD Tools and Resources - Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. - Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities. - Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company. Benefits Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. About Appian Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com. Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X. Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law. Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [email protected]. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address. Appian's Applicant & Candidate Privacy Notice