Workforce Planning & Analytics Analyst

About CookUnity: Food has lost its soul to modern convenience. And with it, it has lost the power to nourish, inspire, and connect us. So in 2018, CookUnity was founded as the first-of-its-kind platform that connects the world with the source of truly great food: chefs. Today, CookUnity delivers 50 million meals a year from the industry’s best chefs to homes all over the country. Fresh. Ready-to-eat. And crafted with the passion that nourishes body and soul. Unwilling to stop there, CookUnity is expanding beyond delivery to become an ever-innovating marketplace focused on our singular mission: empower Chefs to nourish the world. If that mission has you hungry in more ways than one, you’ve found the right job posting. About the Team: We are looking for a Workforce Planning & Analytics Analyst who will be responsible for translating forecasted demand, staffing requirements, and business priorities into efficient schedules, workforce reports, and actionable planning recommendations. The role: Reporting to the Workforce Management Supervisor, this role owns the creation, publication, maintenance, and continuous improvement of schedules, as well as recurring workforce reporting and tactical planning activities. The Analyst also supports forecasting, capacity planning, staffing analysis, and process automation. The Workforce Planning & Analytics Analyst serves as the primary technical and analytical partner to the WFM Supervisor, providing an additional level of review for workforce assumptions, reports, schedules, and planning decisions. This strengthens accuracy, continuity, and business resilience while reducing dependency on a single Workforce Management expert. Working closely with Real-Time Analysts and Customer Experience stakeholders, this position connects future workforce plans with current operational performance and ensures that staffing strategies remain practical, accurate, and aligned with business needs. Responsibilities: - Own the creation, validation, publication, maintenance, and continuous improvement of workforce schedules based on forecasted demand, staffing requirements, shrinkage, employee availability, and business priorities. - Manage recurring scheduling activities, including PTO coordination, shift assignments, rotations, same-day adjustments, and schedule changes, while maintaining accurate workforce records. - Analyze staffing coverage, workforce data, and operational trends to identify coverage gaps, staffing surpluses, schedule inefficiencies, service risks, and root causes. - Support the WFM Supervisor with forecasting and capacity planning by maintaining planning inputs, validating assumptions, monitoring forecast accuracy, and preparing staffing scenarios. - Build, maintain, and improve Workforce Management reports and dashboards covering staffing, scheduling, service levels, adherence, shrinkage, productivity, forecast accuracy, and capacity. - Identify and implement opportunities to simplify, standardize, and automate scheduling, reporting, planning workflows, and workforce tools while maintaining accurate documentation and quality controls. - Partner with Real-Time Analysts and Customer Experience stakeholders to incorporate operational insights into workforce plans, communicate staffing risks, and recommend practical schedule or coverage adjustments. What You Bring - Experience in Workforce Management, workforce scheduling, workforce planning, reporting, operations analytics, or a related role. - Strong understanding of customer support or contact center workforce metrics, including service level, occupancy, adherence, shrinkage, productivity, and average handle time. - Strong proficiency in Excel or Google Sheets, including pivot tables, lookup functions, conditional formulas, data cleaning, and reporting. - Strong analytical skills with the ability to identify patterns, risks, anomalies, and inconsistencies in operational data. - Experience managing recurring processes, deadlines, and detailed scheduling or workforce requirements. - Ability to analyze staffing and operational data and translate findings into practical recommendations. - Strong written and verbal communication skills, with the ability to communicate staffing risks, constraints, and recommendations clearly to operational stakeholders. Nice-to-Haves - Experience with Zendesk, WFM scheduling platforms, workforce planning systems, or business intelligence tools. - Experience building automated reports or dashboards. - Familiarity with SQL, Looker, Tableau, Power BI, Apps Script, macros, or reporting automation. - Experience supporting multichannel Customer Experience operations. - Exposure to forecasting, capacity planning, staffing models, or hiring-plan development. - Certifications in Workforce Management, analytics, Lean, Six Sigma, or related disciplines. Preferred Requirements: - Analytical thinking: Uses data to understand problems and make recommendations. - Planning and organization: Manages detailed recurring processes and multiple deadlines. - Critical review: Validates assumptions and identifies inconsistencies. - Problem-solving: Investigates root causes rather than only addressing immediate symptoms. - Attention to detail: Protects scheduling, staffing, and reporting accuracy. - Communication: Explains staffing risks, constraints, and recommendations clearly. - Collaboration: Works effectively across Workforce Management, Real-Time Operations, and Customer Experience teams. - Continuous improvement: Identifies opportunities to simplify, standardize, and automate work. - Ownership: Takes responsibility for delivering accurate schedules and reports on time. Benefits 💸 Get paid in USD 🗺 Work remotely: design the life that you want ⛱ Enjoy 15 days of vacation each year from the start date 🎄 16 fully paid Argentinean holidays 🩺 Healthcare Benefit: Monthly stipend to use in your preferred healthcare provider 🗓️ 5- year Sabbatical: After 5 years with CookUnity, you get a 4-week paid sabbatical 🐣 Paid Family leave 🕯 Compassionate Leave: 3-5 days each time the need arises 🧘🏽‍♀️ Customize the benefits that suit your needs! Access a range of perks tailored to you, including learning opportunities, wellness memberships, delivery apps, and more through our comprehensive benefit platform 🧑‍🏫 Personalized English coach If you’re interested in this role, please submit your application, and if we think you might be a fit, we'll get in touch with you. Thank you for your time! CookUnity is an Equal Opportunity Employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, citizenship status, protected veteran status, genetic information, or physical or mental disability. A quick note for all candidates We’ve recently seen an increase in recruitment scams across the industry, and we want to make sure you (and your data) stay safe while applying to CookUnity. We also want you to know that we take this seriously — sometimes, as part of our process, we may ask for a brief “proof of humanity” to confirm that we’re connecting with a real person, not an impersonator. Here are a few tips to help you protect yourself and know what to expect from us: - Apply only through our official channels. All open roles are listed on our official careers page: careers.cookunity.com - Our recruiters are real people — and easy to verify. You can always find them on LinkedIn with verified profiles. If you’re unsure, feel free to reach out to us on our official LinkedIn Company Page. - We only communicate through official CookUnity channels. That means emails ending in @cookunity.com and interviews held through official company platforms (Google Meet or Zoom) — never WhatsApp, Telegram, or SMS. - We’ll never ask for payment or personal financial details. If anyone does, please don’t share any information and let us know right away. If something ever feels off or you’re unsure about a message, we’d much rather you double-check with us. You can always contact us directly through any of our social media channels. We appreciate your interest in joining CookUnity — and we care about keeping your experience (and safety) as genuine as possible.