Medical Receptionist

Integrated Dermatology Group is a leading national dermatology practice that acquires and partners with dermatology practices across the United States.  The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists. Our busy Dermatology practice is looking for a Medical Receptionist to join our team! - Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts - Welcomes patients and visitors in person or on the telephone and answering or referring inquiries - Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone - Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays - Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area  - Ensures availability of treatment information by filing and retrieving patient records - Maintains patient accounts by obtaining, recording, and updating personal and financial information - Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances - Coordinates with Insurance companies, referring medical offices and Pathology Labs - Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information - Maintains operations by following policies and procedures, reporting needed changes - Contributes to team effort by accomplishing related results as needed - Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered - Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed - Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients - Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow - Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.)  - Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management - Eagerness to learn and adapt to new processes and systems - Strong ability to collaborate effectively within a team environment - Proactive problem-solving skills with the ability to take initiative - Highly detail-oriented with a focus on accuracy and quality - Exceptional customer service and phone etiquette - Ability to maintain effective and organized systems to ensure timely patient flow - Excellent computer skillsJob Type: - M-TH: 7:45am – 5:00pm 3 days per week, plus a willingness to travel to Gunnison once a monthExperience: - Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred) - EMR experience (preferred) - Dermatology experience (preferred)Education: - High school diploma or equivalent (required)Pay: - Compensation begins at $20.00 per hour, with opportunities for merit-based increases through annual performance reviews. All your information will be kept confidential according to EEO guidelines.