GM, Member Programs

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a GM, Member Programs based in the United States. This is a senior leadership opportunity for an experienced business executive to shape and scale a comprehensive portfolio of member-facing programs serving independent automotive repair shop owners across the United States and Canada. As the business owner for coaching, training, peer groups, multi-shop operator programs, onboarding, and advisory services, you will drive strategic direction, financial performance, and measurable member outcomes. You will establish clear priorities, performance standards, investment plans, and accountability frameworks while ensuring a cohesive and valuable member experience across all offerings. Working closely with cross-functional leaders in Finance, Technology, Marketing, Sales, and program delivery, you will identify opportunities to improve profitability, engagement, retention, and operational efficiency. You will also lead member escalation and resolution efforts, translating feedback into lasting service improvements and innovation. This fully remote role is ideal for a commercially minded, people-focused executive who understands the challenges of owner-operated businesses and knows how to turn strategic vision into sustainable growth.