Clinical Success Director

This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Clinical Success Director based in the United States. The Clinical Success Director will lead strategic customer relationships and drive adoption, measurable outcomes, renewals, and account expansion across a portfolio of senior living operators. This high-impact role combines clinical understanding, commercial ownership, and executive-level relationship management to help customers maximize the value of innovative healthcare technology. You will partner with senior executives and community-level clinical leaders, translating performance data into actionable insights and demonstrating clear return on investment. Working across Sales, Product, and clinical teams, you will identify growth opportunities, resolve complex challenges, and strengthen long-term partnerships. The role also offers an opportunity to mentor customer success professionals, share best practices, and elevate performance across the broader organization without direct people-management responsibilities. Ideal for a commercially minded, proactive leader, this position offers the opportunity to influence how older adults receive safer, more connected, and higher-quality care.