UW Operations Lead—Cyber & Political Violence

Company Summary Mosaic is a global specialty insurance platform with an innovative structure allowing deployment of different forms of capital aligned for the benefit of clients and partners. We underwrite for 40 other top-rated carriers alongside our Lloyd’s syndicates 1609 and 2610—offering lead-line + syndicated capacity, and claims-settlement authority across eight product lines via six countries. We harness the heritage of Lloyd’s and benefit from the market’s global licenses and financial-strength ratings Job Spec Mosaic is looking for a North America Agency – UW Operations Lead. This position is responsible for running day-to-day UW Operations for Mosaic’s Cyber (CY) and Political Violence (PV) product lines, including management of offshore underwriting operations.   Responsibilities   - Lead the Underwriting Operations CY and PV product lines, including policy lifecycle support, system implementations, workflows, procedures, reporting, etc - Provide day to day management of all aspects of agency UW operations for Cyber and Political Violence - Overall ownership of the delivery of agency UW operations for CY and PV lines of business - Liasion with North America UW teams to deliver UW operational processing, provide updates on operational performance and address queries/questions - Utilize technical expertise to learn processing systems and workflows. Resolve complex queries, ensure underwriting operational requirements and rules are provided, followed, and documented in Standard Operating Procedures (SOPs) - Coordinate with International Agency Operations counterparts to ensure global continuity in governance, process, and communication, as well as managing expectations and deliverables to internal and external partners - Act as key point of contact for mitigation of any operational issues/concerns raised by stakeholders or customers. This role will also be the key contact person for areas outside of operations (e.g. Finance, Credit Control, etc) - Responsible for management and performance of offshore operations as relates to service levels/KPIs, quality and timeliness of delivery, issue resolution, corrections, audit and benchmarking - Act as point of escalation for all UW offshore operational issues for North America Cyber and Political Violence lines for US, Bermuda, Canada - Undertake review and development of optimal process flow. Identify and implement additional opportunities to best maximize and leverage offshore operations capabilities - Facilitate regular planning with UW teams to determine future resourcing requirements - Conduct monthly UW meeting to review: - Prior month-end reporting (review through month end report) - Current status of submissions, binds, endorsements, issuance - Trends in queries (focusing on specific queries that need UW assistance) - Trends in how processing requests  are received (prior to inception, within one month, within two months, etc) - Perform quality checks on sample transactions processed by offshore teams - Develop necessary corrective action plans, as needed, related to both business requirements and UW operations performance and delivery quality - Participate in projects to improve/automate operations, acting as subject matter expert for Cyber and Political Violence product lines.   Skills, Experience and Education - Seven-plus years processing/supervising underwriting operational activities within a North American insurance agency (e.g. submissions, clearance, binding/booking, etc), particularly with offshore operations, is essential - Operational experience with cyber and political violence lines of business is essential - Experience with complex operations for CY and PV insurance lines and products - Operations experience within a commercial/specialty Insurance agency, acting as Lloyd’s coverholder is preferred - Ability to conceptualize and execute innovative plans impacting overall efficiency and productivity - Ability to work collaboratively with a geographically distributed team and quickly understand and adopt to new culturval norms/standards - Ability to effectively manage offshore operations and drive maximum value out of relationship - Ability to work with all levels of employees and management - Self-motivated individual capable of working towards and meeting deadlines - Comfortable working with ambiguity in young and maturing organization - Proficiency in all Microsoft Office products (Excel, Word, PPT, Outlook, SharePoint, etc)   Mosaic offers - Knowledge-driven, supportive, and collaborative entrepreneurial culture - Very competitive total rewards compensation package, reflecting growth of business - Opportunity to build and grow with the business   The base salary offered for the successful candidate will be based on compensable factors such as job-relevant education, job-relevant experience, training, licensure, demonstrated competencies, geographic location, and other factors. The salary this position is $100,000 - $130,000.   Mosaic celebrates diversity, equity and inclusion. We embrace these pillars of excellence as crucial to our business success. We are an Equal Opportunity Employer.