Certification Body Relations & Operations Manager

ISCC – International Sustainability and Carbon Certification is one of the leading certification systems for sustainability, traceability and the reduction of greenhouse gas emissions. Our activities and impact are expanding, and our teams have been growing exponentially over the past three years. To further strengthen our Certification Body Management team, we are looking forward to welcoming you as Certification Body Relations & Operations Manager at our ISCC headquarters in Cologne. In this role, you will lead certification body (CB) onboarding, offboarding, contract administration and ongoing account management within CBM’s Cooperation and Support pillar. The role serves as a consistent point of contact throughout the CB lifecycle, coordinates operational follow-up across relevant teams, maintains reliable CB records and data, and improves the processes and tools that support effective CB cooperation. If you are passionate about sustainability and would like to join a culturally certified Great Place to Work® company with highly motivated and diverse teams making a real difference, we look forward to your application!   Your main duties will be:   - Management of CB contracts, including negotiations, amendments, extensions, cooperation transfers, internal approvals, and coordination of the signing process - Coordination of CB onboarding and offboarding, including induction, system access, guidance, and alignment with relevant internal teams - Management of CB enquiries and operational support requests, ensuring timely responses, appropriate follow-up, and complete documentation - Management of assigned CB accounts, including bilateral meetings, stakeholder communication, issue resolution, and coordination of follow-up actions - Maintenance of accurate CB records and documentation, including the development and effective use of dashboards and data analysis to support account management - Development, maintenance, and continuous improvement of SOPs, guidance documents, and administrative processes to ensure consistent and efficient operations - Consolidation of CB feedback, identification of recurring issues, and coordination of internal action plans and process improvements  Additional duties can be:   - Providing back-up support for CB communications and engagement activities - Supporting CB oversight and engagement activities in collaboration with relevant internal teams - Supporting in-depth analyses of CB performance and audit quality, including the preparation and validation of relevant data - Contributing to workload planning, improved handovers, and cross-functional coordination Professional background - Bachelor’s degree in a relevant field (e.g. business administration, management, sustainability, supply chain management, or a comparable discipline) - At least 3–5 years of relevant professional experience in account management, operational support, certification administration, contract management, or a comparable stakeholder-facing role - Strong experience in customer service, operational support and external relationship management, with a demonstrated ability to provide reliable service while managing stakeholder expectations - Demonstrated experience managing external accounts or partners, coordinating cross-functional activities, and resolving operational issues - Strong contract negotiation and administration skills, with sound judgement regarding approvals, delegated authority, and escalation - Experience maintaining operational data and using dashboards or trend analysis to support planning and decision-making - Knowledge of ISCC requirements or comparable certification schemes is an advantage - Excellent English language skills (at least C1, written and spoken); German language skills are a plus Methodological & personal skills - Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines - Clear and confident communication skills, including the ability to manage challenging discussions and resolve operational conflicts professionally - Structured, independent, and reliable working style, with a strong focus on service quality and accurate documentation - Sound judgement and decision-making capability, including the ability to identify risks and escalate issues appropriately - Demonstrated ability to improve administrative processes, clarify responsibilities, and coordinate effective cross-team collaboration - Strong analytical skills and attention to detail We are an international and diverse team of passionate and experienced experts, joining forces for a sustainable future! We believe that our team is our core asset and we support our people as best we can.  To help you build your future and thrive with us, we offer:   Great Team Environment  - Various team events throughout the year (Celebrating Diversity, Summer Team Event, Christmas Party) - Close collaboration with our sister companies Meo Carbon Solutions GmbH, GRAS Global Risk Assessment Services, 4C Services, ClimatePal, and TYC - The opportunity to work independently and shape processes  Individual learning and development plan - Professional onboarding to help you have an ideal start with us - Frequent feedback sessions to ensure a high quality of communication and mutual reflection  - Many free language classes - Access to several trainings as well as specific technical courses - We promote from within!   Work-Life Balance - Hybrid set-up - 4 weeks remote work at a place of choice (after probation) - Flexible working hours and trust based working time - 30 vacation days and 3 additional vacation days (Christmas Eve, New Year’s Eve, Carnival Monday) - Sabbatical options  Financial benefits - A generous pension scheme (bAV) in line with our sustainability values - JobTicket/Deutschlandticket - Annual bonus scheme based on performance  Wellness Programs - Subsidized Urban Sports Club - Health weeks promoting healthy habits in personal and professional life Then we would be happy to hear from you soon! Please apply via the button below with a meaningful cover letter, CV and any relevant certificates. ​ We are looking forward to your application and hope to welcome you in our team soon! ​ We are a company with equal opportunities for everyone and encourage applications from all suitably qualified candidates regardless of age, race, gender or any other criteria that is not a professional qualification for an open position.