Duty Manager

Prime Function: - Responsible for the smooth functioning and for the satisfactory rooming and welfare of all guests of the hotel. - Responsible for Reception, Concierge operations, Telephones, Hospitality and Cashier. - Liaise with different departments for smooth and coordinated work. - Ensure cleanliness of all areas under the Front Office, Lobby, corridors, main staircase and drive away. - Ensure to interact with the guests & enable the team to understand guest requirements.Key Responsibilities: Front Office Planning - Ensure that the arrivals and departures for the day and relevant records are maintained. - Ensure quality in all aspects of work and among the staff in the lobby.People Management - Personally welcome and escort all guests of the hotel. - Authorize courtesies for V.I.P’s. - Ensure that regular training is conducted as per the standards. - Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action.Financial Management - Responsible for maintaining high level of room sales, by up-selling. - Ensure maximum room occupancy within agreed overbooking policy. - Ensure to balance the accounts on a daily basis.Operational Management - Adhere to the Standard Operating Procedures & policies. - Check out-standings of in-house guests on a daily basis. - To check whether the following records are kept in order and up to date. -  “C” forms - Reception / Information Log Book - Ensure that the luggage of incoming and outgoing guests is handled quickly and efficiently. - Ensure that all mail and messages awaiting arrival of incoming guests are promptly delivered. - Check the grooming and hygiene of the team. - Ensure all V.V.I.P room inspection in coordination with House Keeping Department. - Ensure that newspapers and parcels are delivered in the rooms without delay. - To be readily available at all times to deal with problems or complaints. - Ensure effective and speedy check-in & check-out facilities. - Deal with the inquiries and complaints of the Guests tactfully and initiate follow-up action. - Ensure that the entrance is easily accessible to cars and taxis at all times. - Conduct briefing for concierge and Front Desk Associate’sManagerial Qualities - Leadership skills that utilize persuasion and motivation to attain organizational        goals is the most desirable management quality, followed by honesty, integrity, ethical behavior, tactfulness, openness, and cultural awareness; - Ability to accept responsibility; - Self confidence, motivation, drive and tenacity; - Ability to enhance organizational performance; - Ability to clearly delegate tasks and responsibilities; - Ability to think strategically, inductively, and creatively; - and the propensity to recognize and acknowledge other peoples’ ideas. - 3 to 4 years of experience in a similar role within hospitality. - Strong leadership and communication skills. - Proficient in hotel management software (e.g., Opera, PMS). - Ability to handle guest complaints and solve problems efficiently. - Fluent in English (spoken and written) - Ability to work under pressure and manage shifts, including weekends and holidays.