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Network Recovery Senior Associate

Canada · Remote · Full-time · IT

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About the role

Customer Success
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Network Recovery Senior Associate based in Canada. Overview Join a global technology environment dedicated to maintaining reliable, high-performance connectivity across complex telecommunications networks. As a Network Recovery Senior Associate, you will play a critical role in resolving network outages and restoring customer services quickly and effectively. You will leverage your expertise in optical networking, routing, and switching technologies to troubleshoot complex technical incidents and minimize service disruptions. Working closely with customers and technical teams, you will provide clear guidance, document recovery efforts, and contribute to root cause analysis. This role offers the opportunity to tackle challenging network issues, share technical knowledge, and influence continuous product and process improvements. If you thrive under pressure and are passionate about network reliability and customer success, this opportunity offers meaningful technical impact in a collaborative, remote-first environment.