Customer Service / Shift Lead

Domino's is the #1 pizza company in the world! We're looking for a dedicated and professional Customer Service Representative to join our Domino's Pizza franchise team in Lincoln, United States. In this role, you will start as a customer service representative focused on taking orders and assisting customers, while progressively learning to lead shifts and develop both your customer service expertise and supervisory skills through hands-on experience and mentorship.   Core Customer Service Responsibilities:     - Take customer orders accurately via phone, online platforms, and in-person, ensuring all special requests and preferences are captured correctly - Assist customers with menu selections, pricing, promotions, and delivery options in a friendly and knowledgeable manner - Process payments and handle cash transactions with accuracy and integrity - Respond to customer inquiries and resolve complaints promptly and professionally, finding solutions that satisfy customers and maintain brand reputation - Coordinate with the kitchen and delivery teams to ensure orders are prepared and delivered on time - Maintain accurate records of customer orders, special requests, and interactions - Ensure compliance with company standards, food safety protocols, and quality assurance measures    Shift Leadership Development Responsibilities:     - Learn shift operations and team dynamics by shadowing experienced shift leads - Gradually assume responsibility for supporting shift team members and ensuring adherence to company policies, procedures, and operational standards - Assist in training new team members on order-taking protocols, customer service procedures, POS system usage, and company standards - Develop skills in monitoring team performance, order accuracy, and customer satisfaction under guidance - Learn shift scheduling, staffing coordination, and resource allocation to support operational efficiency during peak and off-peak hours - Communicate shift observations, order metrics, and performance feedback to management as directed    - Strong verbal and written communication skills with the ability to interact professionally with diverse customers and team members - Excellent problem-solving and conflict resolution abilities - Demonstrated capability to manage multiple tasks simultaneously while maintaining attention to detail - Strong organizational and time management skills - Ability to work flexible schedules, including evenings, weekends, and holidays as required - Patience, empathy, and a customer-focused mindset - Leadership potential with the ability to motivate and inspire team members - Proficiency with point-of-sale (POS) systems and other customer service software, or willingness to learn these tools on the job - Willingness to learn shift operations, team dynamics, and supervisory skills through hands-on experience and mentorship - Openness to developing training and coaching abilities as you progress into shift lead responsibilities - Preferred: Customer service experience in a fast-paced environment, or willingness to learn in this type of setting - Preferred: Supervisory or shift lead experience, or eagerness to develop these skills - Preferred: Familiarity with customer service best practices and industry standards, or commitment to learning them - Preferred: Experience with scheduling software and performance management tools, or willingness to become proficient through training  All your information will be kept confidential according to EEO guidelines.