Customer Support Specialist II

We are seeking a highly motivated and energetic individual to join our team as a Customer Support Specialist II. As a Customer Support Specialist, you will be responsible for providing exceptional customer service to our fuel and lubricant customer base that spans across the Pacific Northwest. If you enjoy working in a fast-paced environment and creating long lasting relationships with customers drop in your application today! Wilcox + Flegel is a match for you if… You are looking for an employer that provides not only the basics…but SO MUCH MORE. We provide competitive pay and industry leading benefits that allow you to take care of yourself and the ones that mean the most to you. Our schedules allow you to spend time with those that mean the most to you, doing the things that you enjoy. We also offer development opportunities that line up with your professional goals. You are looking for a STABLE and professional work environment that offers opportunity for advancement across departments. Wilcox + Flegel has been a family-owned fuel and lubricant distributor since 1952. Some of our 400+ team members have decades of tenure because we truly value our team members and invest in their learning and development. You are looking for an employer that values a TEAM ENVIRONMENT. At Wilcox + Flegel, we all have a common purpose and commitment. Each of our roles is critical and contributes to the success of our organization. As a member of the team, you will be recognized and valued for your contributions, and you’ll have your teammates cheering you on and supporting you along the way! We offer an industry leading benefits package! Medical, Dental, Vision, RX, Optional FSA Optional Medical Waive Bonus Company paid Life Insurance, Short Term & Long-Term Disability, and AD&D 401(k) with generous company match Paid Time off, 120 Hours Per Year 7 Paid Holidays Working Holiday Pay Volunteer Employee Program - get paid to volunteer! Employee Fuel Discount Account Wellness Program Incentives Recognition & Reward Program Team Member Referral Bonus Position Summary: As a Customer Support Specialist II, you will be responsible for providing outstanding customer service for all internal and external customers by utilizing in depth knowledge of company products, procedures and services resulting in uncompromising customer loyalty. Responsible to consistently role model our Core Values Essential Position Functions and Responsibilities: - Responsible for representing Wilcox and Flegel with professional communication and treating our customers courteously and respectfully. - Responsible for building relationships and rapport with customers from inside the business. - Monitors and maintains Salesforce case queue. - Responsible for continuously growing and/or learning product knowledge. - Enters orders into accounting and web-based software. - Manages customer orders and back orders using established tracking/reporting methods. - Supports business growth initiatives by providing quotes and reports to established customers - Support sales team with price inquiries and inventory availability - Generates reports as needed, internal and external. - Proactively manages order collection using various methods such as phone, email, and web-based applications. - Responsible for scheduling customers' deliveries and providing updated ETA on orders. - Responsible for setting up our customer’s admin to ensure their experience with W+F is as effortless as possible. This includes: - Monitoring tank monitors - Filing and updating customer delivery instructions - Resale certificates - Providing customer reports - Tracking customer orders - Responsible for updating customer account information as needed. - Orders/Maintains office supply inventory. - Acts as a liaison for our customers between sales/procurement and or operations to ensure the highest level of customer satisfaction. - Supports all lines of business with their inquiries and requests. - Creates instruction form for customer deliveries - Report generations for our Cardlock, Fuel and Lubricant customers. - Shows accountability for daily performance expectations. - Troubleshoots, researches, and recommends solutions for complex customer resolutions. - Leads and/or participates in weekly site meetings. - Trains and assists new Customer Support Team Members. - Acts as a liaison for our customers between sales/procurement and or operations to ensure the highest level of customer satisfaction.