Sr. Manager, Investor Operations

About Alumni Ventures Alumni Ventures is one of the world’s most active venture capital platforms, with $1.4B+ in assets raised and investments in 1,600+ companies. Our network of 850,000+ members and 40+ dedicated investors connects accredited individuals to high-quality venture deals—typically reserved for institutions—through our alumni-driven communities and diversified co-investment strategy. With offices in Boston, New York, Chicago, Menlo Park, Manchester, NH, London and Tokyo we’re rapidly growing and committed to fueling entrepreneurial success while developing the next generation of VC professionals. We believe our best work happens when we’re together. AV operates as a 5-day-a-week, in-office culture because collaboration, mentorship, and shared momentum matter. About the Role Alumni Ventures manages relationships with over 13,000 investors across a portfolio of venture investment vehicles. Delivering a high-quality experience at that scale requires operational infrastructure that is accurate, reliable, and built to grow — across distributions, tax reporting, fund performance, investor feedback programs, and service operations. The Sr. Manager, Investor Operations is responsible for owning and continuously improving the programs and systems that make that infrastructure work. This means executing recurring programs with rigor and precision, driving cross-functional coordination across Finance, Technology, Fund Accounting, and Communications, and identifying opportunities to leverage automation and technology to increase accuracy, reduce friction, and build scalable processes. This is an individual contributor role. The right person brings strong operational instincts, deep comfort with data and reporting tools, cross-functional project management experience, and a bias for building durable systems. They hold a high bar for process quality and are energized by the challenge of making complex, high-stakes data operations run more effectively over time. What You’ll Do - Own and manage AV's recurring investor reporting and distribution programs — including quarterly fund distributions, annual K-1 tax form delivery, semi-annual fund performance reports, and more. This means building the plan, coordinating cross-functional execution across Finance, Technology, Fund Accounting, and Communications, driving deliverables to completion, and leading the post-mortem for each cycle. - Serve as business owner for AV's investor service operations, including the cross-functional request management system. Monitor and improve SLA performance, manage backlog and escalation processes, and identify where process or tooling changes would improve service quality and response consistency. - Own AV's quarterly investor NPS program end-to-end — from audience segmentation and HubSpot configuration through execution, analysis, and historical tracking — ensuring data integrity and methodological consistency across cycles. - Identify opportunities to increase automation, improve accuracy, and build more scalable processes across investor operations, and drive those improvements in partnership with Technology, Analytics, Finance, and Investor Relations. - Develop dashboards and operational reporting that give leadership clear visibility into service performance, program status, and key metrics. - Build and maintain process documentation, SOPs, and playbooks that support operational consistency and organizational knowledge. Who You Are - 5+ years of experience in investor operations, financial services operations, client operations, or a closely related field. - Strong project management skills with demonstrated ability to run complex, multi-stakeholder programs from planning through post-mortem. - Experience with data, reporting, financial calculations, and data management. - Hands-on experience with workflow or service management tools (Jira or equivalent); working knowledge of HubSpot or similar CRM/marketing platforms. - Process improvement orientation; consistently identifies opportunities to increase automation, improve accuracy, and reduce operational friction, and drives those improvements through cross-functional teams. - Excellent written communication skills — able to produce clear process documentation, project communications, and stakeholder updates. - Ability to manage multiple concurrent programs and adapt as priorities shift. Preferred - Experience in private markets, venture capital, fund administration, or similarly complex financial services environments. - Familiarity with tax reporting processes or investor distribution programs. - Experience working with NetSuite, Tableau, or similar financial or analytics platforms. - Demonstrated experience implementing automation tools or AI-assisted workflows to reduce manual operational work. - Experience with SmartPayables or other payment distribution platforms a plus. A Note to Candidates We recognize that talent comes from many backgrounds. If you're excited about this opportunity and believe you'd be successful in the role, we encourage you to apply—even if your experience doesn't align perfectly with every qualification listed above. Our Culture & How We Work at AV Regardless of title, this is what great looks like at AV. - Put team and stakeholders first. We win together and measure success by the value we create for our investors, founders, and each other. - Take extreme ownership and bias toward action. We act like owners, move with urgency, and follow through. - Debate rigorously and commit fully. We welcome diverse views, use data and sound judgment, and once aligned, execute as one team. - Focus on what matters most. We prioritize impact, simplify where possible, and channel energy where we have a real advantage. - Be AI-forward and tech-optimistic. We actively use AI and emerging technologies to work smarter, make better decisions, and amplify human judgment — not replace it. - Stay curious and think big. We are continuous learners, aim high and build for long-term impact. Benefits & Perks We offer a flexible, employee-first benefits program designed to support your health, financial well-being, and life outside of work. Benefits begin shortly after hire and are designed to give you choice and flexibility based on your needs. - Comprehensive health coverage with multiple plan options, including employer-funded deductible support and HSA contributions - Dental and vision plans with multiple coverage tiers - Tax-advantaged accounts including HSA, FSA, and commuter benefits (with monthly employer contribution) - 401(k) with company match and immediate vesting - Company-paid life and disability insurance, plus optional supplemental coverage - Additional support programs including EAP, health advocacy, and wellness resources - Flexible, unlimited PTO and generous paid parental leave - 10 company holidays Compensation Compensation includes base salary plus equity and corporate bonus. Privacy Policy All employment is subject to passing a background check. Alumni Ventures is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status. Privacy Policy