Receptionist (Referral Coordinator)

Job Summary: Fredericksburg Christian Health Center is seeking an energetic, detail-oriented Medical Receptionist/Referral Coordinator with excellent communication skills and strong computer proficiency. This dual-role position is the first point of contact for patients and also manages the referral process to outside specialists and services. The ideal candidate thrives in a fast-paced environment, works well independently and under pressure, and is comfortable managing competing priorities. At least two years of experience in a busy office setting, preferably medical, is required. Bilingual candidates are a plus. Benefits: - Health Insurance - Dental & Vision - Life Insurance - IRA - Paid Time Off (PTO) Responsibilities: Front Desk / Reception: - Check patients in and out - Provide new patients with forms and applications - Scan insurance cards and update as needed - Check insurance eligibility before appointments are scheduled - Collect and process patient payments; maintain and reconcile cash drawer - Answer phones and assist patients at the window with pickups or questions - Make follow-up appointments and manage the clinic appointment schedule for all providers - Maintain and update scheduling protocols - Receive indigent care applications - Scan documents into patient charts - Process incoming faxes - Reconcile end-of-day financials and print daily reports - Maintain and update application forms and clinic protocols - Add supplies and funds to the postage machine - Serve as liaison between patients and the billing department Referral Coordination: - Process outgoing referrals to specialists, imaging, labs, and outside services ordered by providers - Verify insurance authorization and prior authorization requirements for referrals - Track referral status from initiation through completion; follow up on outstanding referrals - Communicate with specialist offices, insurance companies, and patients to confirm scheduling and resolve issues - Document referral activity accurately in the EHR - Notify providers and patients of referral outcomes and ensure records/results are returned and filed appropriately - Assist patients with understanding referral and authorization requirements - Perform other duties as assigned by the Practice Manager or providers Qualifications: - At least 2 years of customer service experience - At least 2 years of computer skills - At least 1 year of medical terminology experience - Prior referral coordination or insurance authorization experience preferred - Bilingual preferred Requirements: - Must be a team player - Must seek to model in attitude, speech, and actions a consistent daily walk with Jesus Christ