Desktop Support

Major Investment Bank Please send me your resume at vince@ alphait. us in case you are interested. In case you are interested please send me the following information:- Daily bill Rate/ Monthly salary Expectations. Current Location Contact Number Email Address Availability for telephonic interview in the next 2 weeks. Any restrictions concerning Availability. Notice Period Updated Resume A Level 2 Desktop Support Analyst is responsible for supporting  users in multiple locations. This critical role is to provide  technical expertise, remote and localized technical fault  resolution to users. To proactively identify and resolve issues  through the use of a ticketing tool and assist users on the use of  advanced features of Office and other software. Responsibilities and key tasks • - Remote investigation, resolution and escalation of all  Incidents affecting the users' desktop  • - Ability to diagnose and resolve software issues • - Liaise with third-level support groups when additional  support/advice/escalation is required  • - Support the management of Major Incidents • - Work closely with Global Service Desks to continuously  improve/promote L1 resolution • - Support all ITIL processes, in particular the Incident  and Problem processes Bachelor’s degree or equivalent work experience. • In-depth and excellent support knowledge of Microsoft  Office, Internet Explorer, Lync and Windows 7. • Excellent verbal and written communication skills. • Fluent written / spoken English. One of the following  additional languages welcome: German, French, Italian. Send me your resumes at vince@alphait. us  Pozdrawiam / With best regards, Alpha Technologies Inc (USA) Vince Taylor Sr Technical Recruitment Specialist