Systems Analyst I

Job Summary:  As a Systems Analyst, you will be providing direct IT support to STL’s clients via phone and email with the highest level of professionalism and customer service.    Essential Responsibilities:  - Provide 1st-level support on a variety of support issues.  - Provide onsite assistance to end users as needed.  - Liaise with vendors and other IT personnel for problem resolution.  - Manage and monitor all installed systems and infrastructure.  - Install, configure, test, and maintain operating systems, application software, and system management tools.  - Monitor and test application performance for potential bottlenecks, identify possible solutions and work with developers to implement those fixes.  - Maintain security, backup, and redundancy strategies.  - Participate in the design of information and operational support systems.  - Create and maintain knowledge base documents for client and internal systems.  - Assist other departments with additional tasks as needed.  - Participate in a rotation based on call schedule.  Minimum Qualifications:  - Background in IT, computer systems engineering, or related field.  - Proven working experience in installing, configuring, and troubleshooting Windows environments.  - Experience with monitoring systems.  - Basic networking knowledge.  Preferred Qualifications:  - Strong communication and interpersonal skills, and comfort working with all levels of an organization.  - Experience with virtualization is very helpful.  - Experience with automation software a plus.