GSOC Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a GSOC Engineer based in India. This is an entry-level service operations role focused on monitoring telecom infrastructure and applications in a 24/7 operational environment. You will be responsible for identifying incidents through monitoring tools and customer requests, providing first-level technical support, and ensuring timely escalation. The role offers hands-on exposure to telecom operations, IT support, infrastructure monitoring, databases, and Linux environments. You will work with ticketing systems and email-based support channels to acknowledge, investigate, and track customer issues. Strong attention to detail and disciplined incident handling will be essential to maintaining service reliability and customer satisfaction. You will also contribute to operational reporting and keep internal stakeholders informed about incidents, progress, and escalations. This opportunity is well suited to an early-career engineer looking to build practical experience in telecom service operations and technical support.