Customer Trainer

At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere. We strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves. Passionate people who want to make a difference drive our culture. Our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential. Primary Function of Position The Customer Trainer will report directly to the Customer Training Manager, Taiwan. This training professional will deliver Intuitive technology training and facilitate surgeon-led training for surgeons, first assistants, and OR staff from a variety of surgical specialties including urology, gynecology, colorectal surgery, ENT, cardiac, thoracic, and general surgery. The Customer Trainer will be actively involved in the continuous improvement of training programs and provide support for customer trainings initiatives. Roles and Responsibilities - Conduct as the trainer for Intuitive Surgical System training programs to surgical teams and care teams at designated training centers and remote centers - Develop competency in the following: - da Vinci® System Technology - da Vinci® System applications and advanced technology - OR Efficiency - Training Pathway process - Training/coaching techniques/methodologies - Support one or more marketing verticals by specialty to conduct advanced training for surgical teams; design agendas as needed and obtain regulatory approval, and supporting the needs of the surgeon educators and course participants - Conduct surveys to gather data and measure program effectiveness - Act as subject matter expert for internal projects, as needed - New product development - Training material/ protocol development - Training research initiatives - Facilitate and support internal/external training events, marketing events, society events, VIP sessions, and exhibit halls - Work with the Training team in a creative, dependable, and flexible manner to improve existing training programs - Support da Vinci® Surgical System troubleshooting and maintenance at the training center - Manage training center logistics, inventory and training calendars - Maintain all capital equipment, including but not limited to the cleaning and sterilization of instruments and accessories - Support positive relationships between external training center personnel and ISI management - • Contribute to the organization’s goal achievements Required Skills and Experience - At least 3 years of experience. Professional Training experience - Proven experience training on complex topics and/or technology - Clinical and/or operating room experience preferred - Medical-device experience preferred - Knowledge of adult learning principles preferred - Excellent oral and written communication skills - Mandarin plus English - Solid organizational skills and ability to operate independently - High capacity and excellent problem solving skills - Professional work ethic - Strong interpersonal skills - High capacity to learn in a fast paced environment - Commitment self-development - Ability to work in a team environment - Ability to be flexible with hours of operation - Ability to travel up to 30% Required Education and Training Bachelor’s degree required preferably in Clinical or Health Sciences, Healthcare Management, Business Administration, Communications or Education Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws. We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws. U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR §743.13(b)), some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employees
who are nationals from countries currently on embargo or sanctions status. Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the government’s licensing process can take 3 to 6+ months) or (ii) implement a Technology Control Plan (“TCP”) (note: typically adds 2 weeks to the hiring process).   For any Intuitive role subject to export controls, final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employee’s
start date, which may or may not be flexible, and within a timeframe that does not unreasonably impede the hiring need. If applicable, candidates will be notified and instructed on any requirements for these purposes.  This position may be filled at a different job level than listed here depending on business need and/or on the selected candidate’s experience, knowledge and skills. Compensation will be based primarily on the job level at which the role is filled and the candidate’s qualifications, consistent with applicable law.