Guest Services Director

Role Description:  The Guest Services Director is responsible for leading, building, and pastoring a team to create a welcoming environment, aligning all guest services efforts with the church's vision and the Guest Services’ standards. Primary Responsibilities: - Oversee Guest Services mission while aligning it with the overall vision of NewSpring Church - Embody NewSpring and Guest Services mission in personal life, as well as teach, model, and coach others to do the same - Build and pastor a leadership team of volunteers to care for, recruit and develop all volunteers in the Guest Services Ministry. Use resources as provided by the Guest Services Support team. - Align Sunday Gathering environments with the Guest Services MPS. - Review Guest Services metrics and use this as a resource to follow-up, encourage, etc. - Utilize Rock to document communication and attendance for volunteers and guests to New Serve, New Here, and Serving Groups. - Partner with Regional Safety Director in leading the Safety Area Leader to onboard, lead, and train Safety volunteers. - Foster intercommunication between Ministries, Guest Services Support, and the Campus Pastor to make appropriate and vision aligned choices for the Spartanburg Campus. - Adhere to and encompass the qualities and characteristics required of NewSpring Church staff members, as defined by the Policies and Procedures Handbook. Role Requirements: - This role is full time 40 hours per week. - This role is eligible to receive a housing allowance. - A college degree is preferred. - This role adheres to a standard schedule, knowing it may fluctuate at times & based on certain needs. Standard schedule is: - Sunday: 7:30am-1:30pm - Monday: 9am-5pm - Tuesday: 9am-5pm - Wednesday: 9am-5pm - Thursday: 9am-5pm