Commercial Process Consultant

Engagement - Remote: EU or US East Coast - Duration: November–March - Allocation: Approximately 3 days/week - Total: Approximately 54 days We are looking for an experienced Commercial Process Consultant to support a global pharmaceutical transformation from Salesforce-based Veeva CRM to Vault CRM. The consultant will translate commercial and field-user needs into consistent global processes, requirements, and business-ready solutions. Key Responsibilities - Lead commercial process analysis and engage with global and local market stakeholders. - Facilitate workshops, gather requirements, challenge local variations, and document agreed exceptions. - Develop process maps, process narratives, business rules, requirements, and acceptance criteria. - Support the transition from Veeva CRM to Vault CRM by reviewing capabilities, identifying gaps, and assessing business impacts. - Review solution demonstrations and clarify requirements with project and platform teams. - Maintain decisions, dependencies, exceptions, and requirements traceability. - Support business testing and prepare relevant handover documentation. Requirements - 5+ years of experience in business analysis or process consulting. - 3+ years of experience in pharmaceutical commercial operations or customer engagement. - 2+ years of hands-on experience with Salesforce-based Veeva CRM processes. - Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project. - Experience working across multiple markets and directly with field users and global process owners. - Strong experience in process mapping, requirements management, and acceptance-criteria development. - Knowledge of segmentation, targeting, call planning/reporting, customer follow-up, consent, and access dependencies. - Experience with BPMN, Agile, Jira/Confluence, or Veeva certifications is a plus. - German or French is a plus.