Medical Process Consultant

Engagement - Remote: EU or US East Coast - Duration: November–March - Allocation: Approximately 2–2.5 days/week - Total: Approximately 42 days We are looking for an experienced Medical Process Consultant to support a global pharmaceutical transformation to Vault CRM. The consultant will translate Medical Affairs and Medical Information stakeholder needs into clear processes, controlled workflows, and testable business requirements. Key Responsibilities - Lead medical process analysis and engage with MSLs, Medical Information teams, and global/local process owners. - Facilitate stakeholder sessions and reconcile regional requirements and variations. - Map medical engagement, medical insights, and inquiry workflows, including exceptions, handoffs, ownership, and closure criteria. - Develop process narratives, requirements, business rules, and acceptance scenarios. - Support the transition to Vault CRM by reviewing capabilities, identifying gaps, and documenting dependencies. - Review solution demonstrations, clarify requirements, and coordinate with Veeva and retained-system owners. - Support business testing and prepare handover documentation. - Identify and escalate policy, clinical, or safety-related decisions to the appropriate stakeholders. Requirements - 5+ years of experience in business analysis or process consulting. - 3+ years of experience in pharmaceutical Medical Affairs, Medical Information, or medical CRM workflows. - 2+ years of relevant experience with Salesforce-based Veeva CRM processes. - Experience participating in at least one Vault CRM discovery, transition, requirements, configuration review, or business-testing project related to medical processes. - Experience working across multiple markets and directly with medical stakeholders. - Strong experience with SOP-based process analysis, requirements traceability, and acceptance criteria. - Understanding of scientific interaction recording, medical insights, inquiry routing, and the separation between medical and commercial activities. - Experience with medical information systems, safety escalation handoffs, or business UAT is a plus. - BPMN, Jira/Confluence, and German or French are desirable. - Life sciences, pharmacy, or related education is a plus but not required.